Ordering WiFi Pods

[leestaunton]

After a WhatsApp chat that took over an hour, I managed to convince Virgin Media to send me a Wi-Fi pod. I'm not sure why I had to do this as my account allows me to have up to four pods, but there you go. Two weeks later, and I've received no update on the pod. Any idea how I can get this checked without going through the whole painful experience again?   

[Kath_F]

Hi leestaunton, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've not received your WiFi pod after ordering one with the WhatsApp team. 

Our WiFi Max service allows you to have up to 3 pods. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The pods can only be sent out one at a time too. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi leestaunton, 

Thanks for coming back to me so quickly and sticking with me via private message. 

We're glad we were able to help get things sorted. 

Let us know how things are once you receive your new pod. 

Many thanks,

[leestaunton]

Thanks, the new pod is in and working fine. My old pod isn't working at all (I didn't realize it). How do I get it linked to my account so it works? We've had a new router since then, and I'm not sure if that's the issue.

[Carley_S]

Sorry to hear your older pod is not working @leestaunton 

Your private message with Kath is still open, if you continue on with your private message they'll be able to assist further with this for you. 

[Kath_F]

Hi leestaunton, 

Thanks for sticking with me via private message. 

I can see both the pods are online and working for you now. 

If you have any further issues, pop back and let us know. 
Thanks,