Ordered broadband which doesn’t exist

[Sarah58]

Hi there I ordered broadband over 2 weeks ago and received 2 confirmation emails saying it would be here today for me to install. However neither email has an area reference or account number so the phone team can’t help me. It’s supposed to be here? And there’s no trace of it. Please can someone help me I’m out of options. 

[VM-Jon]

Hi @Sarah58 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon