Hi @iqbal3
Welcome to the community forums.
Before we are able to order pods for you we'll need to run through some diagnostics.
Do you have any issues with your devices connected to a wired connection at all? What connection issues are you experiencing? Is it just that the speeds are slow or is the service intermittent at all?
There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
> Out in the open
> Next to the TV or behind it
> Away from large bodies of water (e.g. fish tanks)
> Away from baby monitors and cordless phones
> Away from microwaves
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
Here to help 🙂
Virgin Media Forums Agent
Carley
