Order WiFi pods

[xanabutt]

Hi there, I need a WiFi pod as the WiFi only has a speed of 16mbps in a bedroom (and possibly less elsewhere in the house). I’ve tried looking at ordering through the app as suggested but it’s sending me in circles and I can’t find a simple link. I’m also on a volt package so this should be free. Can anyone help at where to find it? I hate calling up so try to avoid where I can!

[newapollo]

Hi @xanabutt 

You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

How to perform the scan and order the wifi pods when using the Connect app.

• Tap Start the scan and then  
• While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
• Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
• When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
• When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

If that doesn't work you can call  0800 064 3850 to order the first one

[Tom_W1]

Hi @xanabutt thanks for your post here although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks