on 18-08-2023 11:51
Engineer set up everything but advised may need booster to reach whole of house and advised where to put it. Can I order one booster please
on 18-08-2023 13:32
Hi James294
The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month.
You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
How to perform the scan and order the wifi pods when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one