Virgin Media Community

[FH12]

on my virgin WiFi hub it has constant orange light and the internet is working intermittently for emails and social media.
But all of my streaming devices (Alexa, doorbell) say that they are disconnected from the internet and TVs (that stream) aren’t working either. 

I have:

- turned it on and off at the wall, unplugged the cable

- checked all cables, switches etc for loose connections

- pressed reset button for 15 seconds

and the orange light is still on. 

[jbrennand]

Orange light is meaningless - its just the 1p LED failing/fading over time and is not indicative of any issues. Only worry if it goes bright red = overheating Hub.

The reset button needs pressing in firmly for 60 seconds - try again.

But you havent said... are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

[FH12]

Thank you. I’ve tried a few times to reboot and reset and I’m still having the streaming issue. 

all my devices are on WIFI, none hard wired. It’s strange. I can check emails on my laptop (on wifi), and browse low bearing websites… but can’t stream anything. 

😩

[jbrennand]

Do the experiment... connect a laptop/compuer to the Hub on an ethernet cable (with an adapter if needed) and see if that cures the issue.... and with that data then you can decide how to fix it permanently.