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Orange light on SuperHub and poor wifi

Tuning in

Hopefully someone can help me with my current issue with the router.

The superhub has intermittent wifi signal, and the light is orange. See the attached picture.

I've tried restarting it a few times and it seems to take a lot of time to get to booting properly, the green arrows see 

m to flash for a long time, before the orange light comes back on.

Does anyone have any help for this issue?




Forum Team
Forum Team

Thanks for your post @markdraper66, and welcome back to our Community Forums!

Sorry to hear of the issues with the hub, and the Wi-Fi services.

I've been able to look into the local area, and there appears to be a local are outage that is effecting out users.

the estimated fix time for this to be resolved is currently set to 13:15 03/10/23.

To keep up to date with the outage, check out our Service Status Checker or call our Service Status Line 0800 561 0061.



Very Insightful Person
Very Insightful Person

The orange light is "normal" though - it just reflects an old fading LED that was fitted into the Hub3 - it is no indication of any issues


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.