Thank you for reaching out to us in our community and welcome back, sorry to see you are facing some issues with our App finding the Rouiter and that you believe this has something to do with the Orange light on your Hub, the light as advised doesn't indicate anything being Orange, this just sounds like the LED's have faded.
In regards to your Internet, I was able to locate you on our system with the details we have for you and can see there is currently an SNR (Signal to Noise Ration) fault in your area, You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
This was raised on 03/03/23 @ 12:52, the estimated fix time is 13/03/23 @ 09:00, apologies again for any inconvenience caused, you can check the status of the fault either Via our Service Status, by calling our Automated Status line on 0800 561 0061 or Via your Online Account.
If you need any further help/ support, please do not hesitate to reach back out.