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Orange Light hub 3 and wifi issues

Ben40
Joining in


Hi

New customer from yesterday, I have an issue with the router light and wifi contectivity and looks like its a known issue.

Hub 3
Constant orange light.
Wifi drops intermittently
Ethernet works as expected
Completed a pin reset x4
This came back orange, the the wifi symbol light and green arrows flashed on. These went off and the bottom light went back orange again.


Can anyone help/advise?

BenIMG_1368.jpegIMG_9542532C01DD-1.jpeg

3 REPLIES 3

Client62
Hero

Check for a local fault using the automated number 0800 561 0061.
If there is no fault reported call Customer Services and report your problem.

jbrennand
Very Insightful Person
Very Insightful Person

Forget orange light  - it means nothing - its just a failing LED

Looks like you have a wifi only issue - so see this...

__________________________________________

if it is wifi only - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/help/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Robert_P
Forum Team
Forum Team

Hello Ben40

 

Sorry to hear of the broadband issues experienced, we appreciate you raising this via the forums and welcome to the community.

 

Its been a couple of days since your post, how is the service now? Were you able to follow the steps offered by Jbrennand?

 

Let us know.

 

Rob