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bobajob
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Orange Hub Light

Day three with VM. Already replaced my Hub 3 once due to faulty Ethernet port. The replacement (previously used) Hub 3 I received this morning has a constant orange light on at the bottom when it should be white.

Resetting makes no difference.

Saw this thread on this forum https://community.virginmedia.com/t5/Networking-and-WiFi/Orange-Light/td-p/4423222/page/2

How do I get a replacement and can it be a new one rather than second hand?

 

 

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Andruser
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Re: Orange Hub Light

I've flagged that for staff to respond.  They should get a replacement posted out to you, although there's currently logistical problems with the supply of hubs, so I can't say what will be done and how quickly.  In any event, I have a suspicion that there are few genuinely new Hub 3's remaining (wouldn't have made much sense to have ordered any new build Hub 3s from the date they first released the Hub 4 and Gig1, which was in October 2019), so the chances of getting another one that's been wiped with a dirty rag and re-boxed may be high.

If you feel strongly about the matter you've got a further ten days to cancel without charge....

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bobajob
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Re: Orange Hub Light

Many thanks for flagging it for me.

The replacement router I received today was sent out yesterday following a call with an engineer. 

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Andruser
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Re: Orange Hub Light

That's good.  Another occasion I have to eat my words!

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Alex_RM
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Re: Orange Hub Light

Morning bobajob,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've had some issues with the hub,

 

From the sounds of it things are sorted, but let me know if you do still need any help.

 

Alex_Rm

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bobajob
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Re: Orange Hub Light

Hi Alex

 

yes I still need help

the replacement hub I received is the faulty one with the orange light

 

thanks

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Alex_RM
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Re: Orange Hub Light

No worries bobajob, thanks for confirming.

 

Can you let me know if the orange light is service affecting?

 

Alex_Rm

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bobajob
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Re: Orange Hub Light

Hi Alex_Rm

Many thanks for your responses and on a Sunday.

I'm getting alot of dropouts on WiFi conected devices. When I run the Network Diagnostic Tool it reports:

The device xxxxxxxxxxxxxxxxxx has low signal strength, please move it closer to Hub 3.0.

It reports this for every WiFi device on the network regardless of how far it is away from the Router. Even if that device has line of sight.

I didn't get this on the original router I received when I signed up to VM BB three days ago.

So I would kindly ask that you send me a replacement or upgrade me to the new Hub 4. 

Thanks for your help.

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Alex_RM
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Re: Orange Hub Light

Thanks for confirming for me 🙂

 

I've popped you over a private message to get a few more details from you.

 

Alex_Rm

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bobajob
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Re: Orange Hub Light

Hi Alex_Rm

No engineer turned up today. Apparently according to your call centre, no appointment was made.

Can you let me know what is happening.

Thankyou

 

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