on 03-12-2020 14:11
Please can a moderator contact me to help me turn off WiFi sharing.
My hub is sharing an SSID called "Virgin Media" which is only accessible via EAP authentication. I have not set up this SSID, I have not opted in to the WiFi sharing, I do not want to use WiFi sharing.
I've tried asking on Twitter - https://twitter.com/edent/status/1334418179213418497- but they told me to ask here.
I've tried asking online chat - but they don't know what to do.
I notice from other threads, that the moderators here are able to raise a ticket to get this fixed. eg https://community.virginmedia.com/t5/Networking-and-WiFi/Opt-out-of-WiFi-hotspot/m-p/4416289?search-...
I have restarted my hub, it is updated to the latest firmware. There is no option to switch this off inside the hub. There is no option to switch it off on the "My Virgin" website.
Please can a moderator message me to arrange for a ticket to be raised to switch this off.
(Please do not reply to this thread if you are not a Virgin employee / moderator.)
Answered! Go to Answer
on 15-12-2020 12:50
Finally fixed! If you have this problem you need to ask for them to turn the WiFi sharing on and off and to include a "permanent WiFi sharing disable add on".
on 03-12-2020 14:14
on 03-12-2020 14:32
As I said,
> There is no option to switch it off on the "My Virgin" website.
Here's the my online account profile screen. Would you be so kind as to tell me where I switch of WiFi sharing. i.imgur.com/Rl3VSvn.png
on 03-12-2020 14:38
on 03-12-2020 14:43
That is odd, you are missing this part on that page ...
on 15-12-2020 12:50
Finally fixed! If you have this problem you need to ask for them to turn the WiFi sharing on and off and to include a "permanent WiFi sharing disable add on".
on 31-12-2020 13:33
@edent, which number did you call?
on 31-12-2020 13:35
I couldn't get through on the phone. So I got a moderator to message me here. I suggest creating a new post and hoping a mod replies.
It took several message back and forth before they did it.
on 01-01-2021 14:43
Thank you! And Happy New Year!
on 07-01-2021 17:12
I'm having the exact Same issue!
Might end up just taking the router apart and removing the antennas from it at this rate.