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edent
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Opt out of WiFi Sharing

Please can a moderator contact me to help me turn off WiFi sharing.

My hub is sharing an SSID called "Virgin Media" which is only accessible via EAP authentication. I have not set up this SSID, I have not opted in to the WiFi sharing, I do not want to use WiFi sharing.

I've tried asking on Twitter - https://twitter.com/edent/status/1334418179213418497- but they told me to ask here.

I've tried asking online chat - but they don't know what to do.

I notice from other threads, that the moderators here are able to raise a ticket to get this fixed. eg https://community.virginmedia.com/t5/Networking-and-WiFi/Opt-out-of-WiFi-hotspot/m-p/4416289?search-...

I have restarted my hub, it is updated to the latest firmware. There is no option to switch this off inside the hub. There is no option to switch it off on the "My Virgin" website.

Please can a moderator message me to arrange for a ticket to be raised to switch this off.

(Please do not reply to this thread if you are not a Virgin employee / moderator.)

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gary_dexter
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Alessandro Volta
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Message 2 of 17
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Re: Opt out of WiFi Sharing

You do it from your online account profile.

PS - if you don't want a response from someone who isn't a forum rep then don't post on the Community forum.

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edent
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Message 3 of 17
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Re: Opt out of WiFi Sharing

As I said,

> There is no option to switch it off on the "My Virgin" website.

Here's the my online account profile screen. Would you be so kind as to tell me where I switch of WiFi sharing. i.imgur.com/Rl3VSvn.png

https://imgur.com/Rl3VSvn

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gary_dexter
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Alessandro Volta
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Message 4 of 17
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Re: Opt out of WiFi Sharing

Why hub do you have?

The Hub4 does not have the public wifi on to my knowledge

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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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MikeRobbo
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Alessandro Volta
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Message 5 of 17
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Re: Opt out of WiFi Sharing

That is odd, you are missing this part on that page ...

opt-out

 


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edent
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Message 6 of 17
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Re: Opt out of WiFi Sharing

Finally fixed! If you have this problem you need to ask for them to turn the WiFi sharing on and off and to include a "permanent WiFi sharing disable add on".

j_smith
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Message 7 of 17
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Re: Opt out of WiFi Sharing

@edent, which number did you call?

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edent
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Message 8 of 17
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Re: Opt out of WiFi Sharing

I couldn't get through on the phone. So I got a moderator to message me here. I suggest creating a new post and hoping a mod replies.

It took several message back and forth before they did it.

j_smith
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Message 9 of 17
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Re: Opt out of WiFi Sharing

Thank you! And Happy New Year!

Rick_D
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Message 10 of 17
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Re: Opt out of WiFi Sharing

I'm having the exact Same issue!

Might end up just taking the router apart and removing the antennas from it at this rate.