Virgin Media Community

[Rhyslindsay99]

Issues with broadband signal and speed. Wish to talk to someone. Cannot find link to online chat

[Client62 · Accepted solution]

Before spending time on a call to Customer Support it is worth speed testing your Hub to see if that is working OK

The speed at the Hub should reflect your broadband tariff.     WiFi speeds are often much less.

Once the test starts click on Run full test to see all the stats.

https://www.samknows.com/realspeed/

[Steven_L]

Hey Rhyslindsay99,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection, has the helped provided by Client62 helped to resolve your issues?

If you still need further assistance, please let me know and we can get that looked into for you.

Kind Regards,

Steven_L