Hi good good morning, been speaking via Facebook with your agents CW & Alex to try resolve a long ongoing issue of slow internet speeds and continuous dropping out. Since Nov 19 my internet access has become intolerable, with me having to buy extra data on my phone to keep in contact. with work and friends. Having had all the Engineer checks done on both my external & internal installations, it would seem to be a wider issue. I've gone days with very limited internet and constantly having to reboot or pin reset.
Since Friday 20th Jan I have tried to log this fault, and been unable to get through on phone { all lines are busy}, and my emails to you requesting some action have gone answered. To make things worse you have written to me to advise my package costs are being increased in March 21, whilst still in an 18 month contract, and im just ending a period of compensation for poor service. I'm aghast that you can increase prices for a service that you are not contractually fulfilling currently. My 100mbps package delivers next to nothing and at best 20 mbps.
As you can see i'm very frustrated and have been seeking an acceptable resolve, which does not include an increase in price for a very poor service which is not value for money!
can you please respond, preferably by phone, using the contact [MOD EDIT: PERSONAL INFORMATION REMOVED]
I would be much obliged for a personal response.
Regards Paul Thompson
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
