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Ongoing broadband outage issues in Rainham Essex

I have been having connection problems with Virgin for the past three weeks and have been fobbed off by them saying 'we are aware of a connection problem in your area and are working to resolve it.' 

My WiFi keeps dropping throughout the day and night and as a key worker working from home this is extremely frustrating.

The TV has not been connected for a few days now and I have tried to connect it using various methods bit with no joy, strange thing is that my phone, laptops and other gadgets are connected to the WiFi just not the TV. 

I am extremely disappointed with the sub standard service I have received from Virgin over these weeks and also been fobbed off with speaking to the gadget rescue team for a fee although the site I was trying to access the customer advisor couldn't access either but still suggested that ludicrous option. 

Terrible service!!!

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Re: Ongoing broadband outage issues in Rainham Essex

Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..

there is currently a few days wait to get reply from the forum staff. is there any registered issues when checking via -> https://my.virginmedia.com/faults/service-status

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Re: Ongoing broadband outage issues in Rainham Essex

Unfortunately neither of those links seemed to work for me. I have downloaded the virgin connect app and even that doesn't pick up my virgin hub although I am clearly connected to my WiFi.

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Re: Ongoing broadband outage issues in Rainham Essex

what happens when you click on those links?, granted need to be connected to either wifi or via ethernet connection, the apps isn't the greatest in the world as for design/code

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