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One device says no internet when connected

Hi All,

I have a problem with just one device, a Xiaomi Mi Note 10. When I connect to my WiFi (Hub 3) it says that there is no internet.

This is the only device I am having an issue with, and 4 other devices are all connected.

I have tried:

Restarting the phone.
Forgetting the network and reconnecting.
Restarting the hub.
Changing the WiFi name and password.
Creating a guest WiFi.

This is a brand new hub, replacing a Hub 3 that was already here when we moved in. This device worked fine on the old hub!

Any ideas?

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Alessandro Volta
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Re: One device says no internet when connected

If every other Wi-Fi connecting device is working OK it points to the phone.

Try this, it may help ...

You may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.

Best done with a cable connected device.

Instructions for Hub 3

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name [SSID] > Add 5 to the 5 GHz Channel name [SSID] > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub then reboot using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your Wi-Fi again.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

When you connect the devices do it at the furthest point from the Hub that the device will be used.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: One device says no internet when connected

It turns out all I needed was patience. It started to work after about 2 hours.
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