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On M500 broadband speed but only getting 300 max

Hi, i recently got Virgin media Installed just last week, im on M500 broadband speed but dont get anywhere near speeds im promised, the maximum speed ive got was 320 mbps. Please someone help, thanks

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Alessandro Volta
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Re: On M500 broadband speed but only getting 300 max

What speeds do you get on a wired connection?


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Re: On M500 broadband speed but only getting 300 max

Via my laptop which is using a wired connection my download speed is 346mbps and upload is 35pbps

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Alessandro Volta
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Re: On M500 broadband speed but only getting 300 max

Are you sure you’re on 500Mbps?

Post back the configuration tab from the hubs admin page.


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Re: On M500 broadband speed but only getting 300 max

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
kldJKDHSUBsgvca69834ncxv98732


Primary Downstream Service Flow
SFID9241
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID7055
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Alessandro Volta
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Re: On M500 broadband speed but only getting 300 max

Ok you have the right config. 

are you wired direct to the hub or via a switch/powerline plug?


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Re: On M500 broadband speed but only getting 300 max

Yes im wired straight to hub using cat 7 cable 

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Message 8 of 10
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Re: On M500 broadband speed but only getting 300 max

Hi Gerard,

 

Thanks for reaching out to us in our community and welcome, I am sorry to hear your having issues with your Wi-Fi speed, 

I have had a look our end and cannot see any issues at all, if you are still having issues I advise you to set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture. please run this for 72 hours and post the results here so we can have a further look into this for you.

 

Regards

 

Paul.

 

 

 

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Message 9 of 10
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Re: On M500 broadband speed but only getting 300 max

I have the same issue, and I'm sure its down to my equipment. 

 I get about 350mb on my 500mb service hardwired. I recently upgraded my PC CPU from dual core to 6 core and this increased the speed to this level. Before I changed the CPU I would get about 150mb on the same PC. 

I get completely different speeds over 5ghz wifi, depending on the device. About 100mb with a Chromebook, 150mb from my 2 year old Samsung phone, and about 400mb from a Samsung Note 8. 

Whats the spec of your PC and is the network card 1gig compatible

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Alessandro Volta
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Re: On M500 broadband speed but only getting 300 max


@Mikeey wrote:

If you want assistance please start your own thread.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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