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Old wifi boosters hissing

Louise16
Joining in

Hello, I have the large white wifi boosters and I've of them is now not working it just makes a hissing sound  and the other one just has a constant red flashing light. I have switched it on and off and the light still flashes red. I have removed the other one due to the noise it was making. Any suggestions 🤔 thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Client62
Hero

Unplug both.

Faulty/ end of life network kit can overheat and you do not need that spoiling your weekend.

See where this Helpful Answer was posted

4 REPLIES 4

Client62
Hero

Unplug both.

Faulty/ end of life network kit can overheat and you do not need that spoiling your weekend.

Cardiffman282
Knows their stuff

As above. They are proven fire hazards and should have been withdrawn by now by VM. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @Louise16, and a very warm welcome to you!

Sorry to hear of the issues with the Wi-Fi boosters.

Can you please follow the advice from @Client62 and unplug the boosters to allow to cool down?

Have you possibly experience any Wi-Fi issues whilst the apparent faults have been present on the boosters?

Kindest regards,

David_Bn

Cardiffman282
Knows their stuff

Please also see this thread on how to report this incident to Trading Standards. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).