Old Virgin box, will it still work ?

[Lys26]

Hello ,

My room has a virgin box with a Gun barrel cable but it’s been oxidised (bluish powder) and screws are all rusted. I am worried if I purchase a self install kit of virgin will it still work?? What should I do to confirm if the cable is still functional ??? 

please help.

thank you 

[jpeg1]

You don't need to buy anything, in fact you can't.

If your equipment is no longer working properly, Virginmedia will check it out and if necessary replace it free of charge.  If it's still working OK there's no need to do anything. This assumes of course that you still have a Virginmedia contract. 

[nodrogd]

---

@Lys26 wrote:

Hello ,

My room has a virgin box with a Gun barrel cable but it’s been oxidised (bluish powder) and screws are all rusted. I am worried if I purchase a self install kit of virgin will it still work?? What should I do to confirm if the cable is still functional ??? 

please help.

thank you 

---

Yes. That outlet should work with a self-install kit if everything is linked up in the cabinet. Try giving the screw thread a clean. VM will provide a push on (or should I say a push-over) connector, so as long as the surface of the thread is clean you should have no issues.

[Lys26]

Hello, thank you for helping .

How do I let virgin media check the cable connectivity before proceeding ?

[Adduxi · Accepted solution]

---

@Lys26 wrote:

<snip> How do I let virgin media check the cable connectivity before proceeding ?

---

You don't.  Just order the Quickstart kit and if it works, great.  If not, call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.  Tell them you need a manned install.  You also have a 14 day cool off period if you decide you no longer need the service.

[spell]

I think Lys26 just wants a quick and easy way to establish what he already has works properly probably before committing himself to being a VM customer and the subsequent possibility of the nightmare engineer visit nightmare for a manned installation.

Whether or not he/she can safely order a self install has got to be a factor in the decision making rather than just taking a chance that all will be ok. Seems to be a perfectly reasonable request.

[Lys26]

Bravo 👍

[nodrogd]

You could plead ignorance & book a manned install anyway, but that would be difficult as you have already posted on here. That opens the door to them charging you for the installation.

Most of these self-installs do work first time. Even if the connection is OK, there is just as much likelihood of a failed activation which would still require a phone call to fix.