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Old Superhub losing 5g - want to upgrade for free

As described above, I've an old Superhub (probably about 6 years old) which is losing its connection on the 5G band and making it very difficult to work from home. I've tried phoning but can't get through to a human operator.

I am aware that I am eligible for a free upgrade to a Hub 3 and have found a link to do so. However, whenever I try to action the upgrade, the system tries to sign me up for a new 18 month contract, which I'm not up for atm. Does anyone know of anyway to just get the updated equipment without all this rigmarole?

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Re: Old Superhub losing 5g - want to upgrade for free

If the link doesn't work you have to ring up, 8am in the morning is the best time. 

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Re: Old Superhub losing 5g - want to upgrade for free

You have about a 50:50 chance that the agent knows about the free upgrade. If they try to get you to pay or start a new contract just say no thanks. Try again another day.

Or wait here until a VM person picks this thread up and sorts it for you

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Old Superhub losing 5g - want to upgrade for free

I think I'll leave it here and wait til someone gets back to me. I'm having sod all luck on the phones.

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Message 5 of 8
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Re: Old Superhub losing 5g - want to upgrade for free

Hi chewbaccasdad, thanks for posting.

I am really sorry you've been having issues with your connection and the customer service experienced, when attempting to resolve the issue and get your free upgrade. I would like to look into this further for you. To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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Re: Old Superhub losing 5g - want to upgrade for free

Hi chewbaccasdad

Just a quick post to ask if you're happy with the response and efforts of the forum team?

Call on our assistance any time.

Regards

 

Lee_R

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Re: Old Superhub losing 5g - want to upgrade for free

Yes, that's all sorted. Thanks for all your help!

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Re: Old Superhub losing 5g - want to upgrade for free

A pleasure chewbaccasdad

And remember, we're always willing to help, if you need us:-)

Regards

 

Lee_R

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