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Cawtey1970
On our wavelength
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Oh no, Not Again

For the fourth day in a row we have been suffering from service outages on both TV and Broadband in the PO12 area. Each time the mantra that “our engineer is working hard to fix the problem” is rolled out and the service comes back on, momentarily. Please can VM answer the following questions 

1. What has been the “fix” or fixes?

2. Is it a coincidence that problems occur during bad weather, especially heavy rain?

3. How do I claim for compensation for failure to deliver the service I am paying for?

thank you

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Forum Team (Retired) Samantha_L
Forum Team (Retired)
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Re: Oh no, Not Again

Hi Cawtey1970,

 

Thanks for posting on the community.

 

My apologies you were experiencing loss of broadband and TV services.

 

In regards to the questions you raised, I can certainly answer these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Speak soon

Sam


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