Over the past few weeks, I have noticed the internet dropping out of my home.
My wife and I are both secondary school teachers working from home 4 days per week each. On several occasions, the internet has dropped out suddenly causing us to lose connections from our live lessons. This generally happens during working hours (which we appreciate people are working from home etc...) and therefore prevents us from completing those live lessons. We have wired ethernet connections used from our hub when one of us teaches from the front room and that is dropping out too. It requires the router to be reset and then takes up to 20 minutes to give us connection again. My contract is up soon and therefore I am considering looking elsewhere as I have only just had a response via twitter.
Not sure what to do next as require more consistent connection in the current circumstances.
well, you've already tested the first thing, which is trying it with a wired connection.. if that's still not working can you please;
set up a BQM - once set up, browse to the Live Graph and click the option to create a "sharing link" - paste the link back to this thread.
Next, browse to your hub on http://192.168.0.1 - don't log in, click on Router Status and copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need to split it across multiple posts.
As well as what @tehwolf said you could try and factory reset the router. Place something like a pin or pen tip into the reset hole in the back of the Hub for 10 seconds. The lights will start to flash and it may take up to 10mins to reboot. Once light is solid white (or purple modem mode) then it’s back online and ready to go. FOR FURTHER SUPPORT ON HOW TO DO THIS: click here.
I am having similar problems where we are getting drops and get cut out of our internet multiple times a day. The above method is only a short fix and works for around a day and then goes back to the dropouts. I have tried to contact VM via phone about a similar issue and didn’t get far but you are more than welcome to try.