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Message 11 of 15
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Re: Obtaining IP address

how do i sign in to my superhub please. what actual site do i need to go to. i have read the instructions but cannot get into a site to action

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Message 12 of 15
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Re: Obtaining IP address

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Message 13 of 15
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Re: Obtaining IP address

i must be doing something incorrect as I put the password in shown on the hub and is says wrong password. What other password is there as i have tried a number of times over the past few days but it will not accept my password to allow me to make the suggested steps. Thank you

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Message 14 of 15
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Re: Obtaining IP address

are you sure you're using the admin password and not the wifi password?
the admin password is usually on a sticker on the hub.
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Message 15 of 15
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Re: Obtaining IP address

Hello MagicMoments,

 

Do you still require any assistance with this?

 

If so, I'll include a step by step link to our help page which takes you through logging in to the router where you're able to change/check the wireless settings.

 

Hope this helps, Emily.

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