I have recently purchased a second hand smart phone. When going into the WI Fi it immediately recognises my virgin connection . I enter the password/code which it accepts then it constantly comes up with the message Obtaining IP address. Then nothing happens. What do I need to do to receive the Wi Fi on my phone through the virgin hub. please.
I purchased a second hand Motorola Moto G second generation smartphone. It was on E Bay and was unlocked from any network The seller had received excellent feedback. He said he had no trouble connecting the phone to the internet and could not understand why it had recognised my Virgin connection and accepted the code but then came up with the IP address scenario. I trust this will enable you to help me further..