Now unserviceable

[Juliet4827]

I have been with virgin for 15 years my cable was placed from a neighbouring property across the road with all permissions given.  A new neighbour moved in sometime ago and wants the cable off his property.  Virgin are saying  as my house is in the corner down a pathway that my property is now unserviceable and they will confirm this shortly.  Customer service keep sending technicians with a spade as don’t seem to understand it’s a concrete car park.  Virgin media complaints not responding to me.  Advice please I work from home and have all my services with virgin.  

[Sephiroth]

hew - that's a stating point.  If you go to BT's web site, you can at least explore plan B and see what sort of speed you'd get.  Then, if you use VM's TV, there's always Sky Stream providing you'll get decent speeds from the BT line.  For example if you can get between 30Mbps and 80Mbps from the BT line, you'll be fine with streamed TV; maybe you're in a BT FTTP area or it's coming soon; so much the better.  Do at least look at your options.

Finally. if you're a member of WHICH, you can put your situation to them and they might take the matter up with VM on your behalf.

Keep us posted.

[Juliet4827]

Thank you really appreciate the advice 

[Sephiroth]

You're welcome.  You're in a pickle and the community can always provide helpful guidance - VM are useless.

In my area, CityFibre are putting fibre to the home into our street.  If I switch from VM when the time comes, barring any big discount from VM, I'll save c. £40/month by switching and taking Sky Stream for TV.  That said, I've never had any circuit problems with VM for at least 20 years.

[IPFreely]

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@Sephiroth wrote:

You can get this checked, but a wayleave agreement expires when a new house owner takes possession.  In this sense, we're talking about your tap point on the VM splitter that is/was on the neighbour's wall.  When/if VM remove that wall box (which is a silly thing for the neighbour to do) your cable will be spare and anything can happen to it, though it'll remain underground under whatever wayleave was needed for that route.

In short, any wayleave signed by the previous house owner has expired.  You're stuffed unless it's not to late to persuade the neighbour not to do this.

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FYI: https://www.gov.uk/guidance/guidance-on-access-agreements

The Code reforms introduced in 2017 dealt with this issue. Regardless of form of code agreement (wayleave or easement), a successors in title (subsequent owners or purchasers) remain bound to code rights previously agreed.