Virgin Media Community

[Gazza1964]

Just joined about three weeks ago, plugged in my Now tv stick so my daughter could watch Disney + but the stick wouldn’t connect.  I was told that this wouldn’t be a problem to watch when I signed up.

can anyone help please

[Adduxi]

Do any other wifi devices connect in the same location as the Now TV stick?

[Gazza1964]

Yes, my iPad and phone connect to WiFi no problem

[Eeeps]

---

@Gazza1964 wrote:

Just joined about three weeks ago, plugged in my Now tv stick so my daughter could watch Disney + but the stick wouldn’t connect.  I was told that this wouldn’t be a problem to watch when I signed up.

can anyone help please

---

Your title suggest that you can't sign in but the text mentions wouldn't connect - which is it?

Did the stick work ok with your previous provider? Does it connect to your VM Wi-Fi ok (does the connection test pass)?

If it's a login problem - is that for Now-TV or Disney+?

[Gazza1964]

Apologies for the confusion.  The stick won’t connect so I can’t sign in to either Now or Disney +

[Eeeps]

---

@Gazza1964 wrote:

Apologies for the confusion.  The stick won’t connect so I can’t sign in to either Now or Disney +

---

So it can't connect to your WiFi? Does it scan and register your WiFi name?
If it does, what error do you get when it tries to connect?

[Gazza1964]

It says unable to connect, go to settings to remedy but without it connecting I can’t access settings for it catch 22

[Adduxi]

Have you split the Hub’s SSID into 2 separate names? Sometimes you need to be able to choose between 2.4 and 5ghz channels for some IoT devices.

[Gazza1964]

Not sure what you mean, it worked fine with BT and my sons works upstairs so thought I could just plug it in the TV and go