So every yeah i check my bills every year in january and february and noticed my bill for 152mb was £47 which i though was crazy .
I called up virgin who explained i was out of contract ( for which i was not notified about )
And the best deal they could offer me was £47 for 250mb which was shocking when i saw that i could get the winter deal for £27 a month for 350mb a month . They sent me the pre contract documents wfor the deal but there was a one of payment of £40 ( which the gentleman on the phone lied it wouldnt have initialy ) which he explained is the cost of the upgrade . I explained that im an existing customer and that upgrading my older hub to a hub 3 is free on your website but they won't remove the charge or they try and change my offer to compensate and i refuse to pay for it because it say on the virgin website that hub upgrade are free and its illegal to charge me for something your advertising as free
