We recently upgraded our package to 1 gig and spoke to an advisor that said we would get a Hub 5x, the upgrade went through today, strangely our wifi is much slower near our Pod wifi extender (only getting 25Mbs)
I asked Virgin Help via WhatsApp & they said as we had a Hub 4 we won't get a Hub 5, I pointed out there is a Virgin Website that says if you have 1 Gb you can ask for one & we were told we'd get one, after a bit of a lengthy conversation basically saying we can't have one ,they said there are none to give out but they would add us to the list when they are rolled out. I thought they were rolled out? or is this the Hub 5 & not the 5x? the wifi speed was never solved but they are sending out another Pod so I can run some tests.
I'd like the Hub 5 for the extra Ethernet options & the wifi 6.Appreciate it it a Virgin rep could advise us if we can get a hub 5.
