Virgin Media Community

[epellegrino]

Hi,

My hub doesn't detect my WiFi. We restarted and reset it but still not working. When it boosts again the WiFi light doesn't come up at all and when finishes the light that is normally withe in the hub is red and no WiFi at all. Did anyone have any similar issues? What can I do?

Thanks

[tehwolf]

If you have already attempted a 60second pin hole reset on the hub then it sounds like it is potentially faulty. 

do wired connections work, can you still access the hubs management pages etc?

[epellegrino]

I had to call them. It was a configuration error and they solved it. Thank you for your reply