Post up some photos of your wall socket and its cable ends and Hub socket. They can screw into the Hub but more likely will just connect by Pushing in
If you cant sort it with help on here ....
Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
