Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
134 Views
Message 1 of 8
Flag for a moderator

No upload speed

Hi all,

I have the 300Mb broadband package and downloads are fine. But any time I try and do an upload speed test or upload a large file I either get an error or my internet temporarily cuts out across all devices. 

I have had my router replaced and that has not resolved any updates. I have struggled to get on the phone to anyone and the engineer I had booked cancelled are I got a text later on saying issue had been resolved, which it hasn't!

Please see error below:

UPLOAD TEST ERROR

A socket error occurred during the Upload test. A firewall could be blocking the connection or the server might be having some issues. Please try again later. 

Please can someone assist. 

0 Kudos
Reply
Highlighted
  • 5.78K
  • 1.09K
  • 1.52K
Very Insightful Person
Very Insightful Person
129 Views
Message 2 of 8
Flag for a moderator

Re: No upload speed

Hello

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 4
  • 0
  • 0
Tuning in
105 Views
Message 3 of 8
Flag for a moderator

Re: No upload speed

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 274750000 9.1 37 256 qam 18
2 138750000 10.4 36 256 qam 1
3 146750000 10.3 36 256 qam 2
4 154750000 10.4 36 256 qam 3
5 162750000 10.1 36 256 qam 4
6 170750000 10.6 37 256 qam 5
7 178750000 10 37 256 qam 6
8 186750000 10.6 37 256 qam 7
9 194750000 10.1 37 256 qam 8
10 202750000 9.5 37 256 qam 9
11 210750000 9.1 37 256 qam 10
12 218750000 9 37 256 qam 11
13 226750000 9 36 256 qam 12
14 234750000 9 37 256 qam 13
15 242750000 9.5 37 256 qam 14
16 250750000 9.5 37 256 qam 15
17 258750000 9.1 37 256 qam 16
18 266750000 9 37 256 qam 17
19 282750000 8.9 37 256 qam 19
20 290750000 8.6 37 256 qam 20
21 298750000 8.9 37 256 qam 21
22 306750000 9.1 37 256 qam 22
23 314750000 8.1 37 256 qam 23
24 322750000 8 37 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 498 0
2 Locked 36.6 1989 0
3 Locked 36.6 926 0
4 Locked 36.6 699 0
5 Locked 36.6 518 0
6 Locked 37.3 226 0
7 Locked 37.3 266 0
8 Locked 37.3 211 0
9 Locked 37.6 226 0
10 Locked 37.3 332 0
11 Locked 37.6 416 0
12 Locked 37.3 590 0
13 Locked 36.6 1525 961
14 Locked 37.6 860 0
15 Locked 37.6 573 0
16 Locked 37.6 564 0
17 Locked 37.3 772 0
18 Locked 37.3 512 0
19 Locked 37.3 562 0
20 Locked 37.6 567 0
21 Locked 37.6 569 0
22 Locked 37.6 463 0
23 Locked 37.6 917 0
24 Locked 37.3 673 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 37.3 5120 64 qam 3
2 32600000 36.3 5120 64 qam 5
3 39400000 37.8 5120 64 qam 4
4 53700000 38.3 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 9 0
2 ATDMA 0 0 21 0
3 ATDMA 0 0 7 0
4 ATDMA 0 0 5 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
iyewrkldJKDHSUBsgvca69834


Primary Downstream Service Flow
SFID 3014
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 3015
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log
Time Priority Description
09/11/2020 09:43:28 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 09:32:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 09:32:58 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 09:32:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 09:32:39 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 09:27:59 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 09:27:59 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 09:16:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 09:16:29 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 16:18:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 16:18:17 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 16:04:18 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 16:04:18 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 15:55:59 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/11/2020 15:55:59 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 21:36:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 22:46:53 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 22:46:53 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 17:55:9 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 17:55:9 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
103 Views
Message 4 of 8
Flag for a moderator

Re: No upload speed

Thank you for quick response. Have sent through Router Stats.

No local issues by the looks of it. And cables are all connected and undamaged as far as I can see. The cable running outside the house is covered so do not know the status of that.

Will explore option of broadband monitor.
0 Kudos
Reply
Highlighted
  • 5.78K
  • 1.09K
  • 1.52K
Very Insightful Person
Very Insightful Person
101 Views
Message 5 of 8
Flag for a moderator

Re: No upload speed

Hello

Many thanks looking at these I can see straight away that some of your power levels are too high, as the issue remains after checking cables then the next step would be an engineer to get these back within specifications.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to look at it for you.

Regards Mike

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 7.57K
  • 458
  • 477
Forum Team
Forum Team
59 Views
Message 6 of 8
Flag for a moderator

Re: No upload speed

Hi Drazgoosh, 

Thanks for your post and welcome to our community. 

Very sorry you're having this issue, I can appreciate any frustration caused. 

 

I've had a look at the back end of things from here and I can see that you're impacted by an SNR outage under the reference F008563387. This is due to be fixed on the 16th November by 15:00, this is an estimated time and may change. 

Please pop back to us after this date if you're still having issues. 

Emma_C - Forum Team
0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
30 Views
Message 7 of 8
Flag for a moderator

Re: No upload speed

How long has this issue been going on? I have been experiencing this problem for months now with no resolution from VM.

When I check online it states that there's no local issues. I have been paying for a broken service since my contract started in April and have yet to see any fixes.

0 Kudos
Reply
Highlighted
  • 7.57K
  • 458
  • 477
Forum Team
Forum Team
27 Views
Message 8 of 8
Flag for a moderator

Re: No upload speed

I can fully appreciate that, the team will have this sorted as soon as possible. 

 

Emma_C - Forum Team
0 Kudos
Reply