Hello having spent 50 minutes on hold following the connect app stating i need a booster. The man said I was entitled to a free "pod" booster however he couldn't order them as no option on his system. I then waited a further 50 minutes to speak to someone at faults who said a booster wouldn't help. I contested this and she said it might but they haven't got any and wont have till mid March. She said the solution was to enter the router settings (she insisted I had to use the original password as written under the router even though i repeatedly told her id changed it) She had me change from auto optimisation to 20/40 bandwidth and as expected this didn't solve my problem just reduced the speed to 20 down. i have changed the settings back. i am on the oomph package and should be able to get this free as i cant get any reception in parts of my home. very disappointed.
Wi-Fi cannot be guaranteed in every room of the house, it is impossible to predict construction types and materials that will weaken signal. Your best options would be 1) buy a router and use the virgin hub in modem mode. 2) Powerline adaptors from amazon, eBay etc. 2) A Mesh system is the best system and again can be picked up on Amazon.