No service in IG8 since this morning

[benek]

There's been no internet service since this last night/this morning. I've received a few updates throughout the day from Virgin saying the outage will get fixed later and later. I just got another message from Virgin saying the problem was fixed, but it isn't. My internet is still down. I've been back through the service status checker and it just says my hub isn't connected properly, but I guarantee it is. I've been waiting on the phone now for nearly 30 mins waiting for someone to answer. How do I actually contact someone at Virgin to tell them that the problem isn't fixed? This is just ridiculous.

[jbrennand]

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.