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No nothing

Need help cable cut need engineer ASAP

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Re: No tv or internet

Tried calling since Friday no answer day 3 nothing 

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Alessandro Volta
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Message 3 of 8
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Re: No nothing

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Alessandro Volta
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Message 4 of 8
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Re: No nothing

This isn't a hotline to get an engineer out.

What is the issue exactly?

What troubleshooting steps have been followed?

Have you checked the service status page?

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Very Insightful Person
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Re: No nothing

@gary_dexter What trouble shooting steps would you suggest for a cut cable?  Glue?  

And what do you think the service status line will say?  "Reports are coming in of a cut cable at Billy8312's house.  Our staff are attending under a blue light escort to resolve the problem.  Thank you for your call. <click>"

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Superfast
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Re: No nothing


@Andruser wrote:

@gary_dexter What trouble shooting steps would you suggest for a cut cable?  Glue?  

And what do you think the service status line will say?  "Reports are coming in of a cut cable at Billy8312's house.  Our staff are attending under a blue light escort to resolve the problem.  Thank you for your call. <click>"


😂

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Message 7 of 8
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Re: No nothing

Didn’t say it was a hotline said the cable is severed and tried calling texting emails since Friday and still unable to talk to anyone 

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Message 8 of 8
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Re: No nothing


@Billy8312 wrote:

Didn’t say it was a hotline said the cable is severed and tried calling texting emails since Friday and still unable to talk to anyone 


You can persist with the lines, or wait for a VM staff member to reply on here (It can take 5-7 days unfortunately).