Virgin Media Community

[kcf1966]

Hi

Have woken up this morning and no lights on my hub at all. Have gone through checks and nothing still. Engineer is booked but 2 days away and my wife and I are both working from home. Can I get a new hub any quicker ?

Many thanks

[DJ_Shadow1966 · Accepted solution]

Hello

Even if Virginmedia would send you a hub it is going to take 5-7 days to arrive, best option would the engineer.

Regards Mike

[kcf1966]

Many thanks Mike

Will await engineer 

[Chris_W1]

HI kcf1966, thanks for the message and sorry to hear that you are having issues with the service. How did the engineer go, have they attended yet? Are you still having issues with the service? Chris. 

[kcf1966]

Hi Chris

Sadly engineer never showed up. Then had a torrid time on the phone to two customer service reps who were no help whatsoever, in fact second one was quite rude and cut me off.

Out of curiosity and desperation I tried the hub again and it came on !! Not sure if it had just got too hot or what. Don't know what else would have caused it to go down with no lights on whatsoever in your experience. 

Regards 

[Chris_W1]

When the light goes red this is a sign that the hub is overheating, we are glad that this is now working. We would recommend to keep an eye on it to see if anything changes. If the problem persists we will be able to look into this further for you ^Chris