This morning we have zero lights on our Hub 3.0, it’s just complete died. I’ve been through the online “help” (not helpful), checked all cable connections but still nothing, it’s suddenly just a useless piece of plastic. I’ve almost thrown my phone out the window in frustration trying to find out how to actually contact Virgin and request a replacement...I’ve sent a text message to the suggested phone number but no reply yet. Also can’t book an engineer appointment on their website, it’s not working.
my wife and I are both working from home right now because of COVID so functioning internet is absolutely crucial but I’ve no confidence in Virgin actually getting me a replacement router anytime soon.