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No internet

Joining in

My Hub3 was running through the various flashing and solid lights earlier this evening. I had lost all internet. I checked online but there were no issues in my area. When I rang Virgin they suggested my hub needed replacing. A little later, the website was updated saying there was an issue in my area. That has now been fixed. My hub lights are now stable. It is red and solid. I’m sure that’s normal because the Wi-Fi has been turned off on the router. Our WiFi is supplied by a Deco Mesh system. 
Even though I received a text to say the problem has been resolved, my wifi is still not working properly. On a test I sometimes get a download reading but don’t get an upload reading. I don’t know what I can do to fix this. I don’t know whether I will still receive a new hub. 


Forum Team
Forum Team

Hi @JerryA,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that you're experiencing some Wi-Fi issues recently. I've checked over things on our systems and I'm unable to detect any faults currently that would explain this. Are you seeing any improvements at all today?

If the issue is ongoing, can you check if you have the same problem when connecting directly to our router instead of your third party router?


Zach - Forum Team
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