Virgin Media Community

[Bundy]

Got set up on the 8th Jan, not one day has gone by without the internet dropping out for ten minutes or so.

Over the past 2 day's TV channels would become very 'blocky/pixelated '. Now we have zero connection.

Have followed all advise from posts reg. Unplugging etc etc. An engineer is coming out Tuesday so until then I have no service, my biggest concern is my CCTV not recording. 

Has anyone else had this or can offer fresh advice?

TIA

[japitts]

You've posted in the broadband forum but mentioned pixellation and picture breakup on your TV - that's indicative of a signal issue for starters.

If a tech is booked for Tuesday, then that means VM haven't identified any existing faults so have done the right thing to resolve yours. If you have any apps or devices for which 24/7/365 connectivity is crucial, I'd recommend seeing if those can use an alternative connection until your VM issues are resolved.

I note you've mentioned this has been going on since about 3weeks, but it's your first post on here. I presume you've been reporting these problems via the phone in the intervening time?

[Bundy]

I just joined the forum to get some advice, the guy that fitted the system said it takes a while to settle in, but this is taking too long to get 'settled'

[Tudor]

"the guy that fitted the system said it takes a while to settle in" Utter rubbish, VM system do not have a settling in period.

Can you please do 2 things, 

Setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides diagnosis of any underlying issues

and provide some stats:

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.
• Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.