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Ctrev
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No internet

Hi I have the super hub 2. 

Its turned on, all lights are on, we’ve rebooted multiple times, we’ve done a factory reset twice, there’s no faults having run a test - any suggestions? 

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jbrennand
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Re: No internet

Are both wifi and ethernet cable connected devices having no connections?  What are the individual lights doing?

https://www.virginmedia.com/help/virgin-media-no-wifi-connection-super-hub-2

First, check for “known network faults”.

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.

You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.
Or, a VM person should pick this thread up and be able to help but it can take 5-10 days.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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