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Aland7575
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No internet

No internet It was very slow this morning 2 mb max compared to normal 200 have rebooted several times first time it worked for 5 mins 

now super hub just scrolls between green light to red 

have rebooted router and TiVo box which now has a problem with connection ref N17

any ideas ?

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Tudor
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Re: No internet

Phone customer services and report the problem. They are your first port of call for problems. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Forum Team
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Re: No internet

Hi Aland7575,

 

Welcome to the forums and thank you for your post. I'm sorry to hear you've been experiencing service issues, it sounds like your equipment has been struggling to connect to the network.

 

As Tudor said, you're welcome to give us a call any time on 150 / 03454541111 to report any problems or to discuss your account or services. You can always check for known area faults on our service page virg.in/service or automated line 08005610061. Did you take a look here for anything which may account for your slow speeds? If there's nothing here which seems relevant, you can also sign in using your MyVM details to run home diagnostics.

 

How's everything been since your post?

 

Thanks,

Rachael

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