No internet

[NotHappy1001]

Hello there,

I have been facing Internet connection issues several times since I subscribed to Virgin 1 month ago... How this is possible ? And I am currently face this issie again...How to solve it ?

Note: This never happened with TalkTalk

[jpeg1]

What connection issues - Speed, dropouts?

Broadband, TV, phone? 

What devices? 

Connected by WiFi, ethernet, both? 

[Zoie_P]

Hi NotHappy1001,

Thank you for your post and welcome to the forums 🙂 
I am sorry you are having some issues with your internet, if you could answer @jpeg1's questions these would really help us with helping you with your issues.

Zoie