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No internet sw London for 4 hours

Have rebooted TiVo box. Made no difference.

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Re: No internet sw London for 4 hours

Have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually only covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 gives the best chance of getting through quickly, although I got through recently in 20' at ~1pm midweek.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: No internet sw London for 4 hours

Thank you. The green light disappeared after 6 hours.  However I cannot connect to virgin on either my laptop or phone as my account has disappeared.

Laptop asking me for username ? and password. I have password, but don't know what username is referring to.

My phone is asking me all sorts of stuff I don't know:CA certificate, identity, domain as well as username and password.

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Alessandro Volta
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Re: No internet sw London for 4 hours


@Realnannysheila wrote:

Thank you. The green light disappeared after 6 hours.  However I cannot connect to virgin on either my laptop or phone as my account has disappeared.

Laptop asking me for username ? and password. I have password, but don't know what username is referring to.

My phone is asking me all sorts of stuff I don't know:CA certificate, identity, domain as well as username and password.


That’s for the “Virgin Media” Wi-Fi which is for the hotspots.

That’s not your personal Wi-Fi. 


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Message 5 of 12
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Re: No internet sw London for 4 hours

How can I connect to my personal WiFi.

My VM number no longer appears on the list of available networks to connect to on my phone or laptop as it did before I lost the internet today.

Thanks

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Alessandro Volta
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Message 6 of 12
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Re: No internet sw London for 4 hours

Have you rebooted your hub?


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Re: No internet sw London for 4 hours

The TiVo box you mean?

Not since the green light disappeared 

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Message 8 of 12
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Re: No internet sw London for 4 hours

Reading the Fibre leaflet it says press the WPS button to connect devices to WiFi.

Should I do that?

Thanks.

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Alessandro Volta
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Message 9 of 12
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Re: No internet sw London for 4 hours

No the broadband hub. Do you have Virgin broadband?


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Re: No internet sw London for 4 hours

I've got TV, phone and broadband. 

Two boxes. I have no idea which is which or how to reboot the hub. Should I press WPS button to pair devices?

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