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Angelina01
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No internet in Borehamwood WD6 for 2 days

No WiFi on tablets/ phones doesn’t even come up on phone to connect told fault looking at 5th May for it to be sorted NHS worker & teacher in the house with no WiFi ridiculous! Neighbours all ok but still being told fault in area!

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gary_dexter
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Re: No internet in Borehamwood WD6 for 2 days

Ok. What’s the question?

You're on a residential service (not meant for home working) that has no SLA for faults and repairs.


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Beth_G
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Re: No internet in Borehamwood WD6 for 2 days

Hi Angelina01,

 

Welcome to the Community Forums, thank you for your first post.

 

I'm sorry to hear you're currently having problems with your broadband service. I've been able to find your account and can see that there is currently an ongoing SNR outage in your area that will be causing you the issues. The fault is estimated to be fixed by the 5th May, however you will find that your services will be intermittent until then, rather than completely offline.

 

Kind regards,

 

Beth

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