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No internet - green flashing light

Hi,

Today I stopped having internet. I tried to do all the steps recommended and it end up suggesting to book an engineer. I tried to do that but I received a message saying the webpage didn't exist or was moved.

Since there are no reported issues on service status and it is showing " access denied" on the router page it may suggest that it is a local issue on my street cabinet.

Any other suggestions besides calling?

Thanks for the help.

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Re: No internet - green flashing light

Hi H0w,

You could try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: No internet - green flashing light

Good Morning @H0w 

 

Thank you so much for taking the time to contact us. I would like to welcome you to our forums, we do hope you have found everything you need.

 

How are things looking so far this morning? Have there been any improvements? 

 

If not have you tried the number advised above (0800 561 0061) the number is able to provide you with more accurate information. 

 

I look forward to hearing back from you. 

 

Kind Regards 

Zak_M 

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Re: No internet - green flashing light

Hi,

I called, all they did was book an engineer for tomorrow.

I tried to call the number for the team that checks on cabinets and left a report but no luck with that.

I guess 72 hours without internet is better than a whole week.

So sad that that Virgin can't send one person to check on a cabinet in less than 24 hours when either the cabinet is damaged or someone mess up in the cabinet and disconnected something they shouldn't. I guess I'll be the one punished for it.

Hope the engineer can fix this tomorrow at least.

Thanks for asking.

 

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Re: No internet - green flashing light

Thank you for coming back to me. 

 

I am glad to hear that we have got someone coming out to assist you with this. 

We do book the engineers for the next possible appointment, Appreciate that 72 hours without internet is difficult. Upon the completion of your fault being resolved please do get in contact with us regarding our compensation policy. 

 

Once again, We are sorry for the inconvenience that this has caused. 

 

Kind regards 

Zak_M 

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