Today I stopped having internet. I tried to do all the steps recommended and it end up suggesting to book an engineer. I tried to do that but I received a message saying the webpage didn't exist or was moved.
Since there are no reported issues on service status and it is showing " access denied" on the router page it may suggest that it is a local issue on my street cabinet.
I called, all they did was book an engineer for tomorrow.
I tried to call the number for the team that checks on cabinets and left a report but no luck with that.
I guess 72 hours without internet is better than a whole week.
So sad that that Virgin can't send one person to check on a cabinet in less than 24 hours when either the cabinet is damaged or someone mess up in the cabinet and disconnected something they shouldn't. I guess I'll be the one punished for it.
I am glad to hear that we have got someone coming out to assist you with this.
We do book the engineers for the next possible appointment, Appreciate that 72 hours without internet is difficult. Upon the completion of your fault being resolved please do get in contact with us regarding our compensation policy.
Once again, We are sorry for the inconvenience that this has caused.