Virgin Media Community

[Mo9411]

I’ve had no internet since Sunday 5th Feb.

Every time I check the status it keeps showing me another time it estimated to be fixed, an hour ago it was estimated to be fixed TODAY at 10am , just before writing this post it has moved to tomorrow at 1pm.

I’ve called in multiple times but they just keep saying it will be fixed the next day.  The person I spoke to on Friday assured me it would be fixed by Saturday (yesterday). They said it was an issue in the area, but when I checked the area status it is fine but when I narrow it down to my own address it’s showing an issue. 

Anyone know what’s the best way to approach this, haven’t been with Virgin media for a year and already regretting it.

 

 

 

 

 

[jbrennand]

Also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[Chris_W1]

HI Mo9411, thanks for the message. I can see that there is a fault - F010447776  estimated to be fixed at 4pm ^Chris