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No internet for 3 days

I'm posting this on behalf of my son as he has no internet so not able to post himself.

He works from home and relies on having his internet for that but on Friday it suddenly went down.  I have spoken to a few other people that live in his area and they haven't got any issues.  My son has phoned to try to sort the problem out and is getting a recorded message saying there is an 'intermittent fault' in the area and it would be fixed by 4pm today, I know it's only just gone 4pm, but when you are using the internet for working, to have no access going into day 4 is really not good.

Would really appreciate any advice anyone can give.

Thanks

Lyn

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Re: No internet for 3 days

He needs to check the 'Check Service Status' at the top of the page.

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: No internet for 3 days

I'm pretty sure he has done that and it's showing an intermittent fault, I did just message one of his neighbours on the off chance they might be with VM, which they are, they had a fault on Friday which was fixed. Makes you wonder if someone fixed that fault and created another!

Lyn
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Re: No internet for 3 days

Guessing isn't going to get it fixed.

He needs to either contact VM or come on here himself.

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: No internet for 3 days

Well I got that wrong, he did check the Service Status and it said there was no fault.  He has now phoned VM who are still adamant that the intermittent fault has been fixed, despite him having no internet.  Really not good when 2 people are working full time from home and rely on the internet working, I know there are times problems happen but they can't get an engineer out till Thursday evening, by which time it will have been nearly a week!

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Re: No internet for 3 days

He needs to  ...

Type 192.168.0.1 (192.168.100.1 in Modem mode) into his browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if he gets a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: No internet for 3 days

Thanks for that and sorry for such a long delay in replying, I totally forgot!

Turns out that VM had gone to the street box to repair a fault in the area and unplugged his internet!
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Re: No internet for 3 days

Good Afternoon littlebrooklyn,

 

Sorry to see that your son has had an issue with our services recently. Has this now been repaired for him?

 

Do please feel free to come back to us, or better still, have him sign up to our Community Forum, if he needs further assistance for this issue, or any future issues, and we'll be happy to assist him directly

 

Kindest regards,

 

David_Bn

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Re: No internet for 3 days

Yes thanks David all seems okay now. I have an issue with my own broadband but I will start a new thread for that so as to now cause any confusion!

Lyn

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