Virgin Media Community

[ragtacker]

All cables are brand new, new installation in November 2020,

As far as i was made aware the tech had installed a new router, as that is what he said

[ragtacker]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299976	40.5	5120	64 qam	1
2	39400000	40	5120	64 qam	4
3	46200000	40.8	5120	64 qam	3
4	53700000	40	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	8	0
2	ATDMA	0	0	5	0
3	ATDMA	0	0	12	0
4	ATDMA	0	0	4	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	-0.7	40	256 qam	32
2	203000000	0.7	40	256 qam	9
3	211000000	0.7	40	256 qam	10
4	219000000	0.5	40	256 qam	11
5	227000000	0.2	40	256 qam	12
6	235000000	0.2	40	256 qam	13
7	243000000	0	40	256 qam	14
8	251000000	0	40	256 qam	15
9	259000000	0	40	256 qam	16
10	267000000	0	40	256 qam	17
11	275000000	-0.4	40	256 qam	18
12	283000000	-0.2	40	256 qam	19
13	291000000	-0.2	40	256 qam	20
14	299000000	0	40	256 qam	21
15	307000000	-0.2	40	256 qam	22
16	315000000	-0.2	40	256 qam	23
17	323000000	-0.5	40	256 qam	24
18	363000000	-0.7	40	256 qam	25
19	371000000	-0.5	40	256 qam	26
20	379000000	-0.7	40	256 qam	27
21	387000000	-0.7	40	256 qam	28
22	395000000	-0.7	40	256 qam	29
23	403000000	-0.7	40	256 qam	30
24	411000000	-0.5	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	2977	3505
2	Locked	40.3	282	2534
3	Locked	40.9	252	2848
4	Locked	40.9	355	3031
5	Locked	40.3	442	2784
6	Locked	40.3	420	2789
7	Locked	40.3	485	2820
8	Locked	40.9	518	2861
9	Locked	40.9	572	2904
10	Locked	40.3	569	2868
11	Locked	40.3	775	2794
12	Locked	40.9	1225	2354
13	Locked	40.3	2820	9361
14	Locked	40.3	618	3171
15	Locked	40.9	588	3589
16	Locked	40.3	814	3191
17	Locked	40.3	3076	730
18	Locked	40.3	4070	477
19	Locked	40.3	1049	3244
20	Locked	40.3	1666	3295
21	Locked	40.9	2774	6180
22	Locked	40.3	3230	6228
23	Locked	40.9	3310	6525
24	Locked	40.3	3574	6204

Network Log

Time Priority Description

09/06/2021 22:43:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 14:07:34	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 14:07:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[BrianY]

Could the problems be caused by a heat related component failure?
(That is related to network)

[lotharmat]

There's a lot of t3 timeouts - VM Staff should be along to diagnose shortly!

[ragtacker]

Ah well, here we go for the long wait,!

Appointment booked, took 4 hours off work to be here. to wait for the 'Elusive' technician!!

This is for reference to prove i was here at home prior to 13:00 - 18:00

This time no tel: call day before, or telephone call on the day to say he will be coming?

Waited in for 5 hours last visit, never showed but signed his docket to say he had been and completed the repair!!!

Update to follow.

[ragtacker]

FAO VIRGIN MEDIA.

I am abiding by the rules of my contract by paying my bill monthly.

You are failing by not providing the service to which i am paying for.

I have now taken 2 x days from work losing 4 hours pay per day.

I had an appointment booked for a visit today, and no one has been out, again.

I have phoned in and explained the situation to someone at VM, who stated the LIAR! sorry technician was at my house at 13.30? no one has been to my house but has yet AGAIN filled out his docket stating he has been. The person on the phone hung up and cancelled the call, i was not aggressive listen to the message i was not abusive, he was possibly having a bad day, if he does not want to work in cancellations department i suggest he leaves.

As you are not abiding by the contract, i wish to cancel and i shall not be incurring any payments due to you employing liars and not fulfilling your part of the contract.

You have my details, if you wish to phone me please do

[ragtacker]

FAO VIRGIN MEDIA.

I am abiding by the rules of my contract by paying my bill monthly.

You are failing by not providing the service to which i am paying for.

I have now taken 2 x days from work losing 4 hours pay per day.

I had an appointment booked for a visit today, and no one has been out, again.

I have phoned in and explained the situation to someone at VM, who stated the LIAR! sorry technician was at my house at 13.30? no one has been to my house but has yet AGAIN filled out his docket stating he has been. The person on the phone hung up and cancelled the call, i was not aggressive listen to the message i was not abusive, he was possibly having a bad day, if he does not want to work in cancellations department i suggest he leaves.

As you are not abiding by the contract, i wish to cancel and i shall not be incurring any payments due to you employing liars and not fulfilling your part of the contract.

You have my details, if you wish to phone me please do

I have now phoned and spoken with 3 telephone people, who do not want to deal with the complaint, 1 person was called Warren ( very nice person) took my mobile number then passed me over to a lady who then cut me off!!!

I then receive a call from an 02037385341 number i answered then they cancelled the call!!!

Must be coming to finishing time, as no one at VM is interested

I have another page going on here, with all the faults listed daily, and the only people that seem to be helping are NON VM staff, maybe you should employ some of the knowledgeable people who take an interest

[ragtacker]

FAO VIRGIN MEDIA.

I am abiding by the rules of my contract by paying my bill monthly.

You are failing by not providing the service to which i am paying for.

I have now taken 2 x days from work losing 4 hours pay per day.

I had an appointment booked for a visit today, and no one has been out, again.

I have phoned in and explained the situation to someone at VM, who stated the LIAR! sorry technician was at my house at 13.30? no one has been to my house but has yet AGAIN filled out his docket stating he has been. The person on the phone hung up and cancelled the call, i was not aggressive listen to the message i was not abusive, he was possibly having a bad day, if he does not want to work in cancellations department i suggest he leaves.

As you are not abiding by the contract, i wish to cancel and i shall not be incurring any payments due to you employing liars and not fulfilling your part of the contract.

You have my details, if you wish to phone me please do

I have now phoned and spoken with 3 telephone people, who do not want to deal with the complaint, 1 person was called Warren ( very nice person) took my mobile number then passed me over to a lady who then cut me off!!!

I then receive a call from an 02037385341 number i answered then they cancelled the call!!!

Must be coming to finishing time, as no one at VM is interested

I have another page going on here, with all the faults listed daily, and the only people that seem to be helping are NON VM staff, maybe you should employ some of the knowledgeable people who take an interest

[ragtacker]

FAO VIRGIN MEDIA.

I am abiding by the rules of my contract by paying my bill monthly.

You are failing by not providing the service to which i am paying for.

I have now taken 2 x days from work losing 4 hours pay per day.

I had an appointment booked for a visit today, and no one has been out, again.

I have phoned in and explained the situation to someone at VM, who stated the LIAR! sorry technician was at my house at 13.30? no one has been to my house but has yet AGAIN filled out his docket stating he has been. The person on the phone hung up and cancelled the call, i was not aggressive listen to the message i was not abusive, he was possibly having a bad day, if he does not want to work in cancellations department i suggest he leaves.

As you are not abiding by the contract, i wish to cancel and i shall not be incurring any payments due to you employing liars and not fulfilling your part of the contract.

You have my details, if you wish to phone me please do

I have now phoned and spoken with 3 telephone people, who do not want to deal with the complaint, 1 person was called Warren ( very nice person) took my mobile number then passed me over to a lady who then cut me off!!! The first person to cut me off was called Alistair.

I then receive a call from an 02037385341 number i answered then they cancelled the call!!!

Must be coming to finishing time, as no one at VM is interested

I have another page going on here, with all the faults listed daily, and the only people that seem to be helping are NON VM staff, maybe you should employ some of the knowledgeable people who take an interest

[ragtacker]

FAO VIRGIN MEDIA.

I am abiding by the rules of my contract by paying my bill monthly.

You are failing by not providing the service to which i am paying for.

I have now taken 2 x days from work losing 4 hours pay per day.

I had an appointment booked for a visit today, and no one has been out, again.

I have phoned in and explained the situation to someone at VM, who stated the LIAR! sorry technician was at my house at 13.30? no one has been to my house but has yet AGAIN filled out his docket stating he has been. The person on the phone hung up and cancelled the call, i was not aggressive listen to the message i was not abusive, he was possibly having a bad day, if he does not want to work in cancellations department i suggest he leaves.

As you are not abiding by the contract, i wish to cancel and i shall not be incurring any payments due to you employing liars and not fulfilling your part of the contract.

You have my details, if you wish to phone me please do

I have now phoned and spoken with 3 telephone people, who do not want to deal with the complaint, 1 person was called Warren ( very nice person) took my mobile number then passed me over to a lady who then cut me off!!! The first person to cut me off was called Alistair.

I then receive a call from an 02037385341 number i answered then they cancelled the call!!!

Must be coming to finishing time, as no one at VM is interested

I have another page going on here, with all the faults listed daily, and the only people that seem to be helping are NON VM staff, maybe you should employ some of the knowledgeable people who take an interest

[ragtacker]

FAO VIRGIN MEDIA.

I am abiding by the rules of my contract by paying my bill monthly.

You are failing by not providing the service to which i am paying for.

I have now taken 2 x days from work losing 4 hours pay per day.

I had an appointment booked for a visit today, and no one has been out, again.

I have phoned in and explained the situation to someone at VM, who stated the LIAR! sorry technician was at my house at 13.30? no one has been to my house but has yet AGAIN filled out his docket stating he has been. The person on the phone hung up and cancelled the call, i was not aggressive listen to the message i was not abusive, he was possibly having a bad day, if he does not want to work in cancellations department i suggest he leaves.

As you are not abiding by the contract, i wish to cancel and i shall not be incurring any payments due to you employing liars and not fulfilling your part of the contract.

You have my details, if you wish to phone me please do

I have now phoned and spoken with 3 telephone people, who do not want to deal with the complaint, 1 person was called Warren ( very nice person) took my mobile number then passed me over to a lady who then cut me off!!! The first person to cut me off was called Alistair.

I then receive a call from an 02037385341 number i answered then they cancelled the call!!!

Must be coming to finishing time, as no one at VM is interested

I have another page going on here, with all the faults listed daily, and the only people that seem to be helping are NON VM staff, maybe you should employ some of the knowledgeable people who take an interest

[Paul_DN]

Hi ragtacker,

Thank you for coming back to us, I am sorry to see your issue still hasn't been resolved and that a technician you were expecting Today hasn't showed.

I will invite you into a private chat so we can look into this and discuss it further, please click on the purple envelope to accept?

Regards

Paul.

[ragtacker]

message replied to.

TIA