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ragtacker
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Message 51 of 64
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Re: No internet connection

All cables are brand new, new installation in November 2020,

As far as i was made aware the tech had installed a new router, as that is what he said

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ragtacker
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Message 52 of 64
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Re: No internet connection

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029997640.5512064 qam1
23940000040512064 qam4
34620000040.8512064 qam3
45370000040512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0080
2ATDMA0050
3ATDMA00120
4ATDMA0040

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-0.740256 qam32
22030000000.740256 qam9
32110000000.740256 qam10
42190000000.540256 qam11
52270000000.240256 qam12
62350000000.240256 qam13
7243000000040256 qam14
8251000000040256 qam15
9259000000040256 qam16
10267000000040256 qam17
11275000000-0.440256 qam18
12283000000-0.240256 qam19
13291000000-0.240256 qam20
14299000000040256 qam21
15307000000-0.240256 qam22
16315000000-0.240256 qam23
17323000000-0.540256 qam24
18363000000-0.740256 qam25
19371000000-0.540256 qam26
20379000000-0.740256 qam27
21387000000-0.740256 qam28
22395000000-0.740256 qam29
23403000000-0.740256 qam30
24411000000-0.540256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.329773505
2Locked40.32822534
3Locked40.92522848
4Locked40.93553031
5Locked40.34422784
6Locked40.34202789
7Locked40.34852820
8Locked40.95182861
9Locked40.95722904
10Locked40.35692868
11Locked40.37752794
12Locked40.912252354
13Locked40.328209361
14Locked40.36183171
15Locked40.95883589
16Locked40.38143191
17Locked40.33076730
18Locked40.34070477
19Locked40.310493244
20Locked40.316663295
21Locked40.927746180
22Locked40.332306228
23Locked40.933106525
24Locked40.335746204

 

Network Log

Time Priority Description

09/06/2021 22:43:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 14:07:34noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 14:07:34ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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BrianY
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Message 53 of 64
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Re: No internet connection

Could the problems be caused by a heat related component failure?
(That is related to network)
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lotharmat
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Message 54 of 64
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Re: No internet connection

There's a lot of t3 timeouts - VM Staff should be along to diagnose shortly!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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ragtacker
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Message 55 of 64
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Re: No internet connection

Ah well, here we go for the long wait,!

Appointment booked, took 4 hours off work to be here. to wait for the 'Elusive' technician!!

This is for reference to prove i was here at home prior to 13:00 - 18:00

This time no tel: call day before, or telephone call on the day to say he will be coming?

Waited in for 5 hours last visit, never showed but signed his docket to say he had been and completed the repair!!!

Update to follow.

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ragtacker
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Message 56 of 64
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Re: No internet connection

FAO VIRGIN MEDIA.

I am abiding by the rules of my contract by paying my bill monthly.

You are failing by not providing the service to which i am paying for.

I have now taken 2 x days from work losing 4 hours pay per day.

I had an appointment booked for a visit today, and no one has been out, again.

I have phoned in and explained the situation to someone at VM, who stated the LIAR! sorry technician was at my house at 13.30? no one has been to my house but has yet AGAIN filled out his docket stating he has been. The person on the phone hung up and cancelled the call, i was not aggressive listen to the message i was not abusive, he was possibly having a bad day, if he does not want to work in cancellations department i suggest he leaves.

As you are not abiding by the contract, i wish to cancel and i shall not be incurring any payments due to you employing liars and not fulfilling your part of the contract.

You have my details, if you wish to phone me please do

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ragtacker
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Message 57 of 64
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Where's Wally! or my technician!

FAO VIRGIN MEDIA.

I am abiding by the rules of my contract by paying my bill monthly.

You are failing by not providing the service to which i am paying for.

I have now taken 2 x days from work losing 4 hours pay per day.

I had an appointment booked for a visit today, and no one has been out, again.

I have phoned in and explained the situation to someone at VM, who stated the LIAR! sorry technician was at my house at 13.30? no one has been to my house but has yet AGAIN filled out his docket stating he has been. The person on the phone hung up and cancelled the call, i was not aggressive listen to the message i was not abusive, he was possibly having a bad day, if he does not want to work in cancellations department i suggest he leaves.

As you are not abiding by the contract, i wish to cancel and i shall not be incurring any payments due to you employing liars and not fulfilling your part of the contract.

You have my details, if you wish to phone me please do

 

I have now phoned and spoken with 3 telephone people, who do not want to deal with the complaint, 1 person was called Warren ( very nice person) took my mobile number then passed me over to a lady who then cut me off!!!

I then receive a call from an 02037385341 number i answered then they cancelled the call!!!

Must be coming to finishing time, as no one at VM is interested

I have another page going on here, with all the faults listed daily, and the only people that seem to be helping are NON VM staff, maybe you should employ some of the knowledgeable people who take an interest

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ragtacker
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Message 58 of 64
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Where's Wally? or my Invisible technician!!!

FAO VIRGIN MEDIA.

I am abiding by the rules of my contract by paying my bill monthly.

You are failing by not providing the service to which i am paying for.

I have now taken 2 x days from work losing 4 hours pay per day.

I had an appointment booked for a visit today, and no one has been out, again.

I have phoned in and explained the situation to someone at VM, who stated the LIAR! sorry technician was at my house at 13.30? no one has been to my house but has yet AGAIN filled out his docket stating he has been. The person on the phone hung up and cancelled the call, i was not aggressive listen to the message i was not abusive, he was possibly having a bad day, if he does not want to work in cancellations department i suggest he leaves.

As you are not abiding by the contract, i wish to cancel and i shall not be incurring any payments due to you employing liars and not fulfilling your part of the contract.

You have my details, if you wish to phone me please do

 

I have now phoned and spoken with 3 telephone people, who do not want to deal with the complaint, 1 person was called Warren ( very nice person) took my mobile number then passed me over to a lady who then cut me off!!! The first person to cut me off was called Alistair.

I then receive a call from an 02037385341 number i answered then they cancelled the call!!!

Must be coming to finishing time, as no one at VM is interested

I have another page going on here, with all the faults listed daily, and the only people that seem to be helping are NON VM staff, maybe you should employ some of the knowledgeable people who take an interest

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Paul_DN
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Message 59 of 64
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Re: Where's Wally! or my technician!

Hi ragtacker,

 

Thank you for coming back to us, I am sorry to see your issue still hasn't been resolved and that a technician you were expecting Today hasn't showed.

 

I will invite you into a private chat so we can look into this and discuss it further, please click on the purple envelope to accept?

 

Regards

 

Paul.

 

 

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ragtacker
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Message 60 of 64
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Re: Where's Wally! or my technician!

message replied to.

TIA

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