Virgin Media Community

[ragtacker]

Please I need a friday after 4pm or weekend TIA 

[BrianY]

Virgin should be able to check for a SNR fault (if is as I suspect)
Problem could take a bit of time to resolve though.
Mind you this problem has been going on for a couple of months.

[ragtacker]

For Ref:

hannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299976	40.5	5120	64 qam	1
2	39400000	40	5120	64 qam	4
3	46200000	40.8	5120	64 qam	3
4	53699969	40	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	5	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	7	0
4	ATDMA	0	0	2	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	-0.7	40	256 qam	32
2	203000000	0.7	40	256 qam	9
3	211000000	0.7	40	256 qam	10
4	219000000	0.5	40	256 qam	11
5	227000000	0.2	40	256 qam	12
6	235000000	0.2	40	256 qam	13
7	243000000	0	40	256 qam	14
8	251000000	0	40	256 qam	15
9	259000000	0	40	256 qam	16
10	267000000	0	40	256 qam	17
11	275000000	-0.2	40	256 qam	18
12	283000000	-0.2	40	256 qam	19
13	291000000	-0.2	40	256 qam	20
14	299000000	0	40	256 qam	21
15	307000000	-0.2	40	256 qam	22
16	315000000	-0.2	40	256 qam	23
17	323000000	-0.4	40	256 qam	24
18	363000000	-0.7	40	256 qam	25
19	371000000	-0.5	40	256 qam	26
20	379000000	-0.5	40	256 qam	27
21	387000000	-0.7	40	256 qam	28
22	395000000	-0.7	40	256 qam	29
23	403000000	-0.5	40	256 qam	30
24	411000000	-0.5	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	2522	3505
2	Locked	40.9	245	2534
3	Locked	40.3	223	2848
4	Locked	40.9	294	3031
5	Locked	40.9	382	2784
6	Locked	40.3	357	2789
7	Locked	40.3	404	2820
8	Locked	40.3	441	2861
9	Locked	40.9	497	2904
10	Locked	40.9	494	2868
11	Locked	40.9	700	2794
12	Locked	40.3	1148	2354
13	Locked	40.3	2739	9361
14	Locked	40.3	520	3171
15	Locked	40.3	511	3589
16	Locked	40.3	691	3191
17	Locked	40.3	2991	730
18	Locked	40.9	3885	477
19	Locked	40.3	909	3244
20	Locked	40.3	1428	3295
21	Locked	40.3	2557	6180
22	Locked	40.9	2948	6228
23	Locked	40.3	3047	6525
24	Locked	40.3	3171	6204

02/06/2021 23:58:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 14:07:35	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 14:07:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[ragtacker]

For REF:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299976	40.5	5120	64 qam	1
2	39400000	40	5120	64 qam	4
3	46200000	40.8	5120	64 qam	3
4	53699969	40	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	6	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	8	0
4	ATDMA	0	0	2	0

1	419000000	-0.7	40	256 qam	32
2	203000000	0.5	40	256 qam	9
3	211000000	0.5	40	256 qam	10
4	219000000	0.2	40	256 qam	11
5	227000000	0	40	256 qam	12
6	235000000	0	40	256 qam	13
7	243000000	0	40	256 qam	14
8	251000000	0	40	256 qam	15
9	259000000	-0.2	40	256 qam	16
10	267000000	-0.2	40	256 qam	17
11	275000000	-0.5	40	256 qam	18
12	283000000	-0.4	40	256 qam	19
13	291000000	-0.4	40	256 qam	20
14	299000000	0	40	256 qam	21
15	307000000	-0.4	40	256 qam	22
16	315000000	-0.5	40	256 qam	23
17	323000000	-0.5	40	256 qam	24
18	363000000	-0.9	40	256 qam	25
19	371000000	-0.7	40	256 qam	26
20	379000000	-0.7	40	256 qam	27
21	387000000	-0.9	40	256 qam	28
22	395000000	-0.7	40	256 qam	29
23	403000000	-0.7	40	256 qam	30
24	411000000	-0.7	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	2703	3505
2	Locked	40.3	259	2534
3	Locked	40.9	236	2848
4	Locked	40.9	317	3031
5	Locked	40.9	408	2784
6	Locked	40.3	378	2789
7	Locked	40.3	442	2820
8	Locked	40.3	477	2861
9	Locked	40.9	530	2904
10	Locked	40.3	524	2868
11	Locked	40.3	733	2794
12	Locked	40.9	1176	2354
13	Locked	40.3	2768	9361
14	Locked	40.9	547	3171
15	Locked	40.9	533	3589
16	Locked	40.9	732	3191
17	Locked	40.3	3021	730
18	Locked	40.9	3952	477
19	Locked	40.3	961	3244
20	Locked	40.3	1521	3295
21	Locked	40.3	2636	6180
22	Locked	40.9	3062	6228
23	Locked	40.3	3146	6525
24	Locked	40.3	3332	6204

[Laurie_C]

Hi ragtacker,

Thanks for getting back in touch. I can see that you haven't responded to the Private Message from my colleague. Would you be able to respond so that we can get this issue resolved for you?

Kind regards,

Laurie

[ragtacker]

I have resonded to a pvt message, i have a tech calling again next Friday 11/06/21. The above posts are for my reference to show the tech, if he cares to look!

TIA

[ragtacker]

my ref:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299976	40.5	5120	64 qam	1
2	39400000	40	5120	64 qam	4
3	46200000	40.8	5120	64 qam	3
4	53699969	41.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	6	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	11	0
4	ATDMA	0	0	2	0

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	-0.9	40	256 qam	32
2	203000000	0.5	40	256 qam	9
3	211000000	0.5	40	256 qam	10
4	219000000	0.4	40	256 qam	11
5	227000000	0.2	40	256 qam	12
6	235000000	0	40	256 qam	13
7	243000000	0	40	256 qam	14
8	251000000	0	40	256 qam	15
9	259000000	-0.2	40	256 qam	16
10	267000000	-0.2	40	256 qam	17
11	275000000	-0.5	40	256 qam	18
12	283000000	-0.4	40	256 qam	19
13	291000000	-0.4	40	256 qam	20
14	299000000	0	40	256 qam	21
15	307000000	-0.4	40	256 qam	22
16	315000000	-0.5	40	256 qam	23
17	323000000	-0.7	40	256 qam	24
18	363000000	-1	40	256 qam	25
19	371000000	-0.7	40	256 qam	26
20	379000000	-0.7	40	256 qam	27
21	387000000	-0.9	40	256 qam	28
22	395000000	-0.9	40	256 qam	29
23	403000000	-0.7	40	256 qam	30
24	411000000	-0.7	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	2790	3505
2	Locked	40.3	265	2534
3	Locked	40.9	243	2848
4	Locked	40.9	324	3031
5	Locked	40.9	418	2784
6	Locked	40.3	395	2789
7	Locked	40.3	461	2820
8	Locked	40.3	489	2861
9	Locked	40.9	542	2904
10	Locked	40.9	534	2868
11	Locked	40.3	748	2794
12	Locked	40.3	1192	2354
13	Locked	40.3	2783	9361
14	Locked	40.3	564	3171
15	Locked	40.3	546	3589
16	Locked	40.3	749	3191
17	Locked	40.3	3034	730
18	Locked	40.3	3990	477
19	Locked	40.3	987	3244
20	Locked	40.3	1557	3295
21	Locked	40.9	2667	6180
22	Locked	40.3	3117	6228
23	Locked	40.9	3190	6525
24	Locked	40.3	3405	6204

[chaoshusky]

Interesting...are you still having issues?

It seems your Router was replaced but this actually got worse? I do wonder sometimes if they re-use returned equipment and it also turns out to be defective.. If this isn't an electrical or signal noise issue, or a wiring issue, i'd say your second Router's tuner (modem) is defective! Could also be caused by a faulty filter or splitter, water ingress, corrosion etc..

What's the condition of the co-ax line coming to your property? Is it externally visible?

Those power level readings were very strange indeed!

Please keep us posted!

Regards,

Lee

[lotharmat]

They do use reconditioned hubs - My replacement hub 3 was clearly reconditioned - slightly worn bottom stickers and no 'tab' containing the SSIDs etc..

[Hayley_S]

Hello @ragtacker.

I am sorry to see that you are having issues with your broadband.

I was able to locate your account and I can see you have an engineer appointment, please can you check this on your online account? 

Many thanks,