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ragtacker
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Message 41 of 64
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Re: No internet connection

Please I need a friday after 4pm or weekend TIA 

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BrianY
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Message 42 of 64
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Re: No internet connection

Virgin should be able to check for a SNR fault (if is as I suspect)
Problem could take a bit of time to resolve though.
Mind you this problem has been going on for a couple of months.
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ragtacker
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Message 43 of 64
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Re: No internet connection

For Ref:

hannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029997640.5512064 qam1
23940000040512064 qam4
34620000040.8512064 qam3
45369996940512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0050
2ATDMA0030
3ATDMA0070
4ATDMA0020

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-0.740256 qam32
22030000000.740256 qam9
32110000000.740256 qam10
42190000000.540256 qam11
52270000000.240256 qam12
62350000000.240256 qam13
7243000000040256 qam14
8251000000040256 qam15
9259000000040256 qam16
10267000000040256 qam17
11275000000-0.240256 qam18
12283000000-0.240256 qam19
13291000000-0.240256 qam20
14299000000040256 qam21
15307000000-0.240256 qam22
16315000000-0.240256 qam23
17323000000-0.440256 qam24
18363000000-0.740256 qam25
19371000000-0.540256 qam26
20379000000-0.540256 qam27
21387000000-0.740256 qam28
22395000000-0.740256 qam29
23403000000-0.540256 qam30
24411000000-0.540256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.325223505
2Locked40.92452534
3Locked40.32232848
4Locked40.92943031
5Locked40.93822784
6Locked40.33572789
7Locked40.34042820
8Locked40.34412861
9Locked40.94972904
10Locked40.94942868
11Locked40.97002794
12Locked40.311482354
13Locked40.327399361
14Locked40.35203171
15Locked40.35113589
16Locked40.36913191
17Locked40.32991730
18Locked40.93885477
19Locked40.39093244
20Locked40.314283295
21Locked40.325576180
22Locked40.929486228
23Locked40.330476525
24Locked40.331716204
02/06/2021 23:58:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 14:07:35noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 14:07:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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ragtacker
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Message 44 of 64
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Re: No internet connection

For REF:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029997640.5512064 qam1
23940000040512064 qam4
34620000040.8512064 qam3
45369996940512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0060
2ATDMA0040
3ATDMA0080
4ATDMA0020

 

1419000000-0.740256 qam32
22030000000.540256 qam9
32110000000.540256 qam10
42190000000.240256 qam11
5227000000040256 qam12
6235000000040256 qam13
7243000000040256 qam14
8251000000040256 qam15
9259000000-0.240256 qam16
10267000000-0.240256 qam17
11275000000-0.540256 qam18
12283000000-0.440256 qam19
13291000000-0.440256 qam20
14299000000040256 qam21
15307000000-0.440256 qam22
16315000000-0.540256 qam23
17323000000-0.540256 qam24
18363000000-0.940256 qam25
19371000000-0.740256 qam26
20379000000-0.740256 qam27
21387000000-0.940256 qam28
22395000000-0.740256 qam29
23403000000-0.740256 qam30
24411000000-0.740256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.327033505
2Locked40.32592534
3Locked40.92362848
4Locked40.93173031
5Locked40.94082784
6Locked40.33782789
7Locked40.34422820
8Locked40.34772861
9Locked40.95302904
10Locked40.35242868
11Locked40.37332794
12Locked40.911762354
13Locked40.327689361
14Locked40.95473171
15Locked40.95333589
16Locked40.97323191
17Locked40.33021730
18Locked40.93952477
19Locked40.39613244
20Locked40.315213295
21Locked40.326366180
22Locked40.930626228
23Locked40.331466525
24Locked40.333326204

 

 

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Laurie_C
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Message 45 of 64
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Re: No internet connection

Hi ragtacker,

 

Thanks for getting back in touch. I can see that you haven't responded to the Private Message from my colleague. Would you be able to respond so that we can get this issue resolved for you?

 

Kind regards,

Laurie

Laurie_C
Forum Team
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ragtacker
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Message 46 of 64
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Re: No internet connection

I have resonded to a pvt message, i have a tech calling again next Friday 11/06/21. The above posts are for my reference to show the tech, if he cares to look!

TIA

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ragtacker
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Message 47 of 64
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Re: No internet connection

my ref:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029997640.5512064 qam1
23940000040512064 qam4
34620000040.8512064 qam3
45369996941.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0060
2ATDMA0040
3ATDMA00110
4ATDMA0020

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-0.940256 qam32
22030000000.540256 qam9
32110000000.540256 qam10
42190000000.440256 qam11
52270000000.240256 qam12
6235000000040256 qam13
7243000000040256 qam14
8251000000040256 qam15
9259000000-0.240256 qam16
10267000000-0.240256 qam17
11275000000-0.540256 qam18
12283000000-0.440256 qam19
13291000000-0.440256 qam20
14299000000040256 qam21
15307000000-0.440256 qam22
16315000000-0.540256 qam23
17323000000-0.740256 qam24
18363000000-140256 qam25
19371000000-0.740256 qam26
20379000000-0.740256 qam27
21387000000-0.940256 qam28
22395000000-0.940256 qam29
23403000000-0.740256 qam30
24411000000-0.740256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.927903505
2Locked40.32652534
3Locked40.92432848
4Locked40.93243031
5Locked40.94182784
6Locked40.33952789
7Locked40.34612820
8Locked40.34892861
9Locked40.95422904
10Locked40.95342868
11Locked40.37482794
12Locked40.311922354
13Locked40.327839361
14Locked40.35643171
15Locked40.35463589
16Locked40.37493191
17Locked40.33034730
18Locked40.33990477
19Locked40.39873244
20Locked40.315573295
21Locked40.926676180
22Locked40.331176228
23Locked40.931906525
24Locked40.334056204
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chaoshusky
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Message 48 of 64
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Re: No internet connection

Interesting...are you still having issues?

It seems your Router was replaced but this actually got worse? I do wonder sometimes if they re-use returned equipment and it also turns out to be defective.. If this isn't an electrical or signal noise issue, or a wiring issue, i'd say your second Router's tuner (modem) is defective! Could also be caused by a faulty filter or splitter, water ingress, corrosion etc..

What's the condition of the co-ax line coming to your property? Is it externally visible?

Those power level readings were very strange indeed!

Please keep us posted!

Regards,

Lee

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lotharmat
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Message 49 of 64
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Re: No internet connection

They do use reconditioned hubs - My replacement hub 3 was clearly reconditioned - slightly worn bottom stickers and no 'tab' containing the SSIDs etc..



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Hayley_S
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Message 50 of 64
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Re: No internet connection

Hello @ragtacker.

 

I am sorry to see that you are having issues with your broadband.

 

I was able to locate your account and I can see you have an engineer appointment, please can you check this on your online account? 

 

Many thanks,

Hayley
Forum Team



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