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ragtacker
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Message 31 of 64
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Re: No internet connection

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-0.440256 qam32
2203000000140256 qam9
3211000000140256 qam10
42190000000.740256 qam11
52270000000.540256 qam12
62350000000.540256 qam13
72430000000.440256 qam14
82510000000.440256 qam15
92590000000.240256 qam16
102670000000.240256 qam17
11275000000040256 qam18
12283000000040256 qam19
13291000000040256 qam20
142990000000.440256 qam21
15307000000040256 qam22
16315000000040256 qam23
17323000000-0.240256 qam24
18363000000-0.540256 qam25
19371000000-0.440256 qam26
20379000000-0.440256 qam27
21387000000-0.540256 qam28
22395000000-0.540256 qam29
23403000000-0.440256 qam30
24411000000-0.440256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.320233505
2Locked40.91342534
3Locked40.31382848
4Locked40.32173031
5Locked40.92812784
6Locked40.92552789
7Locked40.32892820
8Locked40.33312861
9Locked40.33472904
10Locked40.93512868
11Locked40.95502794
12Locked40.910022354
13Locked40.325799361
14Locked40.33613171
15Locked40.33403589
16Locked40.34973191
17Locked40.32824730
18Locked40.33618477
19Locked40.36803244
20Locked40.311333295
21Locked40.322576180
22Locked40.326096228
23Locked40.326656525
24Locked40.326696204

 

Thanks BrianY.

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BrianY
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Message 32 of 64
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Re: No internet connection

Those Pre RS Errors Post RS Errors don't help any, have you rebooted your hub to reset those values!
(I would have liked to see values like 0 or near enough.)
Could you have SNR issues causing these errors.
[Signal noise issues]
I will leave for others to comment over next couple of days.
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ragtacker
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Message 33 of 64
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Re: No internet connection

the hub has been reset twice since the tech came

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ragtacker
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Message 34 of 64
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Re: No internet connection

Update:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029997640.5512064 qam1
23940000040512064 qam4
34620000040.8512064 qam3
45369996941.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0050
2ATDMA0020
3ATDMA0050
4ATDMA0010

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-0.540256 qam32
22030000000.740256 qam9
32110000000.940256 qam10
42190000000.740256 qam11
52270000000.540256 qam12
62350000000.440256 qam13
72430000000.240256 qam14
82510000000.240256 qam15
9259000000040256 qam16
10267000000040256 qam17
11275000000-0.240256 qam18
12283000000040256 qam19
13291000000040256 qam20
142990000000.240256 qam21
15307000000040256 qam22
16315000000-0.240256 qam23
17323000000-0.240256 qam24
18363000000-0.540256 qam25
19371000000-0.540256 qam26
20379000000-0.538256 qam27
21387000000-0.540256 qam28
22395000000-0.540256 qam29
23403000000-0.540256 qam30
24411000000-0.438256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.321463505
2Locked40.91542534
3Locked40.31602848
4Locked40.32333031
5Locked40.93002784
6Locked40.32782789
7Locked40.93202820
8Locked40.33612861
9Locked40.33882904
10Locked40.33892868
11Locked40.35792794
12Locked40.910412354
13Locked40.326149361
14Locked40.34013171
15Locked40.33783589
16Locked40.95413191
17Locked40.92863730
18Locked40.93694477
19Locked40.37343244
20Locked38.912133295
21Locked40.323456180
22Locked40.326876228
23Locked40.327806525
24Locked38.928206204

 

Time Priority Description

30/05/2021 20:04:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2021 02:07:34noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2021 02:07:34ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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BrianY
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Message 35 of 64
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Re: No internet connection

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 5 0
2 ATDMA 0 0 2 0
3 ATDMA 0 0 5 0
4 ATDMA 0 0 1 0
Together with the Post RS Errors that def needs attention, you need tech to visit to sort out!
Zak_M
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Message 36 of 64
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Re: No internet connection

Thank you for coming back to us. 

 

How are things looking since the engineer visit? 

 

Kind regards,

Zak_M

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ragtacker
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Message 37 of 64
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Re: No internet connection

The forum is full of knowledgeable people who are helping, and i am greatful, i have the information for when the Tech phones back tonight, but i had another drop out last night which does not show on th BQM?

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Zak_M
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Message 38 of 64
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Re: No internet connection

Thank you for coming back to me @ragtacker.

 

How did things go with the tech last night? 

 

Kind regards,

Zak_M

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ragtacker
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Message 39 of 64
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Re: No internet connection

It didn't! We arranged an appointment for this Friday 02062021, for 4 - 7, I am now getting texts to accept for today @ 4, then 11062021 @ 1pm.

Fridays after 4pm or weekends are the only times I can do

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Zak_M
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Message 40 of 64
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Re: No internet connection

Sorry about that, not sure why that happened.

 

I can confirm the appointment time if needed? 

 

Kind regards,

Zak_M

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