Virgin Media Community

[ragtacker]

Yes, i have just had another internet crash, i have checked the BQM and it does not show any dropouts???

23/05/2021 17:21:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2021 17:21:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

[ragtacker]

Yet again the internet has crashed, the BQM shows nothing 

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8b19dfd0fc7140624fa80eb0d2702e8fc0184e44"><img alt="My Broadband Ping - Broadband VM" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8b19dfd0fc7140624fa80eb0d2702e8fc0184e44.png" /></a>

Network Log

Time Priority Description

23/05/2021 19:06:53

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

PLEASE escalate and send a technician out, the '' allegeded'' last one on Friday never turned up but filled out his job sheet to say he had been????

[Martin_N]

Thank you for keeping us posted on this. 

We do wish to assist further with this. 

What I will do is private message you so we can look into this. 

^Martin

[ragtacker]

I have replied to the DM,

Yet again the internet has crashed, stating default gateway again.

The BQM again shows nothing

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8b19dfd0fc7140624fa80eb0d2702e8fc0184e44"><img alt="My Broadband Ping - Broadband VM" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8b19dfd0fc7140624fa80eb0d2702e8fc0184e44.png" /></a>

[lotharmat]

Post up the upstream stats again - if the upstream is still too low power it will have trouble maintaining a connection!

[ragtacker]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299976	33.5	5120	64 qam	1
2	39400000	33.5	5120	64 qam	4
3	46200000	33.5	5120	64 qam	3
4	53699969	33.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

[ragtacker]

Update:

Tech has been out and sorted the power?

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299976	40.5	5120	64 qam	1
2	39400000	40	5120	64 qam	4
3	46200000	40.8	5120	64 qam	3
4	53699969	40	5120	64 qam	2

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	-0.7	40	256 qam	32
2	203000000	0.7	40	256 qam	9
3	211000000	0.7	40	256 qam	10
4	219000000	0.5	40	256 qam	11
5	227000000	0.4	40	256 qam	12
6	235000000	0.2	40	256 qam	13
7	243000000	0.2	40	256 qam	14
8	251000000	0.2	40	256 qam	15
9	259000000	0	40	256 qam	16
10	267000000	0	40	256 qam	17
11	275000000	-0.2	40	256 qam	18
12	283000000	0	40	256 qam	19
13	291000000	0	40	256 qam	20
14	299000000	0.2	40	256 qam	21
15	307000000	-0.2	40	256 qam	22
16	315000000	-0.2	40	256 qam	23
17	323000000	-0.4	40	256 qam	24
18	363000000	-0.7	40	256 qam	25
19	371000000	-0.5	40	256 qam	26
20	379000000	-0.7	40	256 qam	27
21	387000000	-0.7	40	256 qam	28
22	395000000	-0.7	40	256 qam	29
23	403000000	-0.5	40	256 qam	30
24	411000000	-0.5	40	256 qam	31

Tech is going to phone back monday to check on update after the weekend.

Thank you for all who helped, greatly appreciated.

[Hayley_S]

Thank you for the update @ragtacker.

We look forward to your update on monday 🙂 

[ragtacker]

update: Internet has just crashed again 😞

https://www.thinkbroadband.com/broadband/monitoring/quality/share/df198ce9fda7ca1d3a984fca2e61a07a47...

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299976	40.5	5120	64 qam	1
2	39400000	40	5120	64 qam	4
3	46200000	40.8	5120	64 qam	3
4	53699969	40	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	1	0

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	-0.5	40	256 qam	32
2	203000000	0.7	40	256 qam	9
3	211000000	0.7	40	256 qam	10
4	219000000	0.5	40	256 qam	11
5	227000000	0.4	40	256 qam	12
6	235000000	0.2	40	256 qam	13
7	243000000	0.2	40	256 qam	14
8	251000000	0.2	40	256 qam	15
9	259000000	0	40	256 qam	16
10	267000000	0	40	256 qam	17
11	275000000	-0.2	40	256 qam	18
12	283000000	0	40	256 qam	19
13	291000000	0	40	256 qam	20
14	299000000	0.2	40	256 qam	21
15	307000000	-0.2	40	256 qam	22
16	315000000	-0.2	40	256 qam	23
17	323000000	-0.4	40	256 qam	24
18	363000000	-0.7	40	256 qam	25
19	371000000	-0.5	40	256 qam	26
20	379000000	-0.5	40	256 qam	27
21	387000000	-0.7	40	256 qam	28
22	395000000	-0.7	40	256 qam	29
23	403000000	-0.5	40	256 qam	30
24	411000000	-0.5	40	256 qam	31

[BrianY]

Can you post the 2nd part of the downstream info.
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
[Want to see if any Post RS Errors.]