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ragtacker
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Message 21 of 64
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Re: No internet connection

Yes, i have just had another internet crash, i have checked the BQM and it does not show any dropouts???

23/05/2021 17:21:41noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2021 17:21:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0020
4ATDMA0000
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ragtacker
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Message 22 of 64
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Re: No internet connection

Yet again the internet has crashed, the BQM shows nothing 

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8b19dfd0fc7140624fa80eb0d2702e8fc0184e44"><img alt="My Broadband Ping - Broadband VM" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8b19dfd0fc7140624fa80eb0d2702e8fc0184e44.png" /></a>

Network Log

Time Priority Description

23/05/2021 19:06:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0020
4ATDMA0000

 

PLEASE escalate and send a technician out, the '' allegeded'' last one on Friday never turned up but filled out his job sheet to say he had been????

 

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Martin_N
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Message 23 of 64
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Re: No internet connection

Thank you for keeping us posted on this. 

 

We do wish to assist further with this. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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ragtacker
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Message 24 of 64
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Re: No internet connection

I have replied to the DM,

Yet again the internet has crashed, stating default gateway again.

The BQM again shows nothing

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8b19dfd0fc7140624fa80eb0d2702e8fc0184e44"><img alt="My Broadband Ping - Broadband VM" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8b19dfd0fc7140624fa80eb0d2702e8fc0184e44.png" /></a>

 

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lotharmat
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Message 25 of 64
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Re: No internet connection

Post up the upstream stats again - if the upstream is still too low power it will have trouble maintaining a connection!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

ragtacker
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Message 26 of 64
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Re: No internet connection

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029997633.5512064 qam1
23940000033.5512064 qam4
34620000033.5512064 qam3
45369996933.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0020
4ATDMA0000
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ragtacker
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Message 27 of 64
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Re: No internet connection

Update:

Tech has been out and sorted the power?

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029997640.5512064 qam1
23940000040512064 qam4
34620000040.8512064 qam3
45369996940512064 qam2

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-0.740256 qam32
22030000000.740256 qam9
32110000000.740256 qam10
42190000000.540256 qam11
52270000000.440256 qam12
62350000000.240256 qam13
72430000000.240256 qam14
82510000000.240256 qam15
9259000000040256 qam16
10267000000040256 qam17
11275000000-0.240256 qam18
12283000000040256 qam19
13291000000040256 qam20
142990000000.240256 qam21
15307000000-0.240256 qam22
16315000000-0.240256 qam23
17323000000-0.440256 qam24
18363000000-0.740256 qam25
19371000000-0.540256 qam26
20379000000-0.740256 qam27
21387000000-0.740256 qam28
22395000000-0.740256 qam29
23403000000-0.540256 qam30
24411000000-0.540256 qam31

 

Tech is going to phone back monday to check on update after the weekend.

Thank you for all who helped, greatly appreciated.

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Hayley_S
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Message 28 of 64
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Re: No internet connection

Thank you for the update @ragtacker.

 

We look forward to your update on monday 🙂 

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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ragtacker
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Message 29 of 64
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Re: No internet connection

update: Internet has just crashed again 😞

https://www.thinkbroadband.com/broadband/monitoring/quality/share/df198ce9fda7ca1d3a984fca2e61a07a47...


Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16029997640.5512064 qam1
23940000040512064 qam4
34620000040.8512064 qam3
45369996940512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0010
3ATDMA002

0

4ATDMA0010

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1419000000-0.540256 qam32
22030000000.740256 qam9
32110000000.740256 qam10
42190000000.540256 qam11
52270000000.440256 qam12
62350000000.240256 qam13
72430000000.240256 qam14
82510000000.240256 qam15
9259000000040256 qam16
10267000000040256 qam17
11275000000-0.240256 qam18
12283000000040256 qam19
13291000000040256 qam20
142990000000.240256 qam21
15307000000-0.240256 qam22
16315000000-0.240256 qam23
17323000000-0.440256 qam24
18363000000-0.740256 qam25
19371000000-0.540256 qam26
20379000000-0.540256 qam27
21387000000-0.740256 qam28
22395000000-0.740256 qam29
23403000000-0.540256 qam30
24411000000-0.540256 qam

31

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BrianY
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Message 30 of 64
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Re: No internet connection

Can you post the 2nd part of the downstream info.
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
[Want to see if any Post RS Errors.]