Welcome to the community page! Thank you for posting on here.
I am sorry for the issues that you are having at the moment! We are never to busy for our customers, we just have limited access on a social media platform which is why we pointed you into the forum direction, I can see you have had a lot of good advice so far.
I was able to locate your account using your forums details, I can see a completed work order for today's date for your broadband, can you tell me if someone has been out to your property today?
Thanks for letting us know. This is strange, as the technicians work order is noted as completed just after 4pm yesterday. Ive taken a look at your account and there are no issues showing at the moment.
How is your internet working now since you performed the Hub pinhole reset as @jbrennand suggested?
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi