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Hayley_S
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Message 11 of 64
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Re: No internet connection

Hello @ragtracker 🙂

 

Welcome to the community page! Thank you for posting on here.

 

I am sorry for the issues that you are having at the moment! We are never to busy for our customers, we just have limited access on a social media platform which is why we pointed you into the forum direction, I can see you have had a lot of good advice so far.

 

I was able to locate your account using your forums details, I can see a completed work order for today's date for your broadband, can you tell me if someone has been out to your property today?

 

Look forward to hearing back from you.

Hayley
Forum Team



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ragtacker
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Message 12 of 64
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Re: No internet connection

I have had no one out, i have had no contact from VM until you responded on FB.

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Serena_C
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Message 13 of 64
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Re: No internet connection

Hi ragtacker,

 

Thanks for letting us know. This is strange, as the technicians work order is noted as completed just after 4pm yesterday. Ive taken a look at your account and there are no issues showing at the moment.

 

How is your internet working now since you performed the Hub pinhole reset as @jbrennand suggested?

 

Has your connection improved at all?

 

Best wishes,

 

Serena

 

 

 

 

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ragtacker
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Message 14 of 64
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Re: No internet connection

Hi, so far today i have had no dropping of the internet, but i shall monitor over the next few days TIA.

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Zak_M
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Message 15 of 64
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Re: No internet connection

Thank you for coming back to us @ragtacker.

 

How are things looking since your last post, have there been any improvements? 

 

Kind regards,

Zak_M

 

 

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ragtacker
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Message 16 of 64
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Re: No internet connection

21/05/2021 12:42:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0020
4ATDMA0000

 

 

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Zak_M
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Message 17 of 64
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Re: No internet connection

Thank you for coming back to me. 

 

Do you have  BQM set up? 

 

 

Kind regards

Zak_M

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ragtacker
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Message 18 of 64
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Re: No internet connection

This?

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c8faf4c7139001c47ff9a0ee686c0e8f1c...



<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/c8faf4c7139001c47ff9a0ee686c0e8f1c47dfad-23-05-2021"><img alt="My Broadband Ping - Broadband VM" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/c8faf4c7139001c47ff9a0ee686c0e8f1c47dfad-23-05-2021.png" /></a>
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gary_dexter
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Message 19 of 64
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Re: No internet connection

BQM is fine and shows no drops on connection 


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Zak_M
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Message 20 of 64
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Re: No internet connection

That's the one. 

 

As above,  the BQM doesn't show any drops.  Have you still been experiencing them? 

 

Kind regards,

Zak_M

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