Hello @ragtracker 🙂
Welcome to the community page! Thank you for posting on here.
I am sorry for the issues that you are having at the moment! We are never to busy for our customers, we just have limited access on a social media platform which is why we pointed you into the forum direction, I can see you have had a lot of good advice so far.
I was able to locate your account using your forums details, I can see a completed work order for today's date for your broadband, can you tell me if someone has been out to your property today?
Look forward to hearing back from you.