Virgin Media Community

[Hayley_S]

Hello @ragtracker 🙂

Welcome to the community page! Thank you for posting on here.

I am sorry for the issues that you are having at the moment! We are never to busy for our customers, we just have limited access on a social media platform which is why we pointed you into the forum direction, I can see you have had a lot of good advice so far.

I was able to locate your account using your forums details, I can see a completed work order for today's date for your broadband, can you tell me if someone has been out to your property today?

Look forward to hearing back from you.

[ragtacker]

I have had no one out, i have had no contact from VM until you responded on FB.

[Serena_C]

Hi ragtacker,

Thanks for letting us know. This is strange, as the technicians work order is noted as completed just after 4pm yesterday. Ive taken a look at your account and there are no issues showing at the moment.

How is your internet working now since you performed the Hub pinhole reset as @jbrennand suggested?

Has your connection improved at all?

Best wishes,

Serena

[ragtacker]

Hi, so far today i have had no dropping of the internet, but i shall monitor over the next few days TIA.

[Zak_M]

Thank you for coming back to us @ragtacker.

How are things looking since your last post, have there been any improvements? 

Kind regards,

Zak_M

[ragtacker]

21/05/2021 12:42:21

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

[Zak_M]

Thank you for coming back to me. 

Do you have  BQM set up? 

Kind regards

Zak_M

[ragtacker]

This?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c8faf4c7139001c47ff9a0ee686c0e8f1c...

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/c8faf4c7139001c47ff9a0ee686c0e8f1c47dfad-23-05-2021"><img alt="My Broadband Ping - Broadband VM" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/c8faf4c7139001c47ff9a0ee686c0e8f1c47dfad-23-05-2021.png" /></a>

[gary_dexter]

BQM is fine and shows no drops on connection 

[Zak_M]

That's the one. 

As above,  the BQM doesn't show any drops.  Have you still been experiencing them? 

Kind regards,

Zak_M